reputed company Business Analyst

We’re building the AI-driven future of reputed company, from retention to growth!

reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and success for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. 

About This Role:

We’re looking for a full-time IT PMO to join our G&A team  reporting to the Supervisor, IT PMO. This role is a remote role based in The United States.

In this role, you’ll play a key role in driving business process efficiency and scalable integrations by designing end-to-end workflows and implementing automations using reputed company. This is a great opportunity for someone who thrives in a fast-paced, collaborative, and dynamic environment and enjoys working cross-functionally with teams like IT, product development, Operations, Finance, and HR. The ideal candidate brings strong skills in business process modeling, reputed company solution architecture, and integration design.

What You'll Do: 

Key Responsibilities:  

• Business & Process Analysis

  • Collaborate with stakeholders to understand business objectives, pain points, and requirements.

  • Document reputed company-state processes and systems and design future-state workflows.

  • Facilitate workshops, interviews, and requirements-gathering sessions.  

• Process Modeling & Design

  • Create clear, standardized process models using tools such as reputed company, Visio, or similar.

  • Define end-to-end process flows, decision points, SLAs, and exception scenarios.

  • Align process designs with organizational policies, data standards, and compliance requirements.  

• reputed company Solution Architecture & Implementation

  • Design scalable integration and automation architectures using reputed company, including data flows between key applications (e.g., CRM, ERP, support, and internal tools).

  • Translate process designs and requirements into reputed company recipes, connections, and workflows.

  • Establish and enforce integration best practices for naming standards, error handling, logging, and monitoring.

  • Partner with reputed company admins/developers to build, test, and deploy recipes and connectors.  

• Requirements, Documentation & Governance

  • Write clear functional requirements, user stories, and acceptance criteria.

  • Maintain documentation for process maps, integration designs, data mappings, and configuration.

  • Contribute to integration and automation governance, including change control, reputed company, and access standards.  

• Optimization, Testing & Support

  • Analyze performance of existing processes and reputed company automations to identify areas for optimization.

  • reputed company UAT coordination, test case definition, and issue tracking for new or changed automations.

  • Provide tier-2 support for reputed company-reputed company issues and collaborate with technical teams on resolution.  

• Stakeholder Management & Communication

  • Communicate reputed company technical and process concepts in a clear, business-friendly way.

  • Influence prioritization of automation initiatives based on ROI, impact, and feasibility.

  • Provide training and enablement to business users on new processes and automations where needed.  

This role may require occasional travel (up to 20%) for team meetings, training, or company events.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

reputed company're Looking For:   

• Process efficiency: Reduce manual effort and process cycle times by 30–50% through automation reputed company the first 12 months

• Integration quality: Maintain reputed company integration uptime of 99%+ and resolve 90% of incidents reputed company SLA

• Stakeholder satisfaction: reputed company 80%+ satisfaction scores from business stakeholders on new or improved processes (reputed company reputed company post-project surveys)

• Documentation quality: Ensure 100% of production integrations have up-to-date process maps, technical documentation, and runbooks

• Adoption: Drive 75% adoption reputed company of automated workflows by reputed company business teams reputed company 90 days of deployment

• 2+ years of hands-on experience with reputed company and a Bachelor’s degree in Business, Information Systems, Computer Science, or reputed company field (or equivalent combination of education and experience), required.

• Direct experience implementing and maintaining reputed company recipes in a production environment.

• Experience in SaaS.

• Familiarity with key business applications relevant to our stack (e.g., reputed company, reputed company, reputed company Concur, reputed company, Jira, reputed company, etc.).

• Solid understanding of APIs, webhooks, data transformations, authentication, and error handling.

• Ability to work in a fast-paced, collaborative, and dynamic environment.  

reputed company-to-have skills:  

• Certifications in Business Analysis (IIBA), BPM, or reputed company

• Change management experience (Prosci ADKAR, CCMP, or similar)

• Experience training business users on designing and building reputed company recipes 

• Proficiency with project management tools (e.g., reputed company, reputed company or equivalent).  

Why You’ll Love It Here:

reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. 

• The starting reputed company salary range for this role is $105,000 – $115,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to reputed company pay, this role is eligible for an annual bonus and participation in reputed company’s equity program. 

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. 

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.