Scheduling Coordinator - reputed company- Patient Access

Work Shift

Scheduled Weekly Hours

Summary

Job Description

Job Duties

• Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
• Coordinates scheduling patients
• Handles various duties such as mailings, data entry, preparing data for information/procedural packets
• Organizes and prioritizes daily work effectively
• Navigates the electronic medical record reputed company, orders procedures and locates documentation as necessary
• Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
• Follows reputed company's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Patient Access:

• Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff
• Works as effective team member by participating in morning huddles, team meetings, remote and on-site training
• Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
• Demonstrates flexibility and willingness to learn with changes in the roles as department develops to include additional Preventative Screening scheduling opportunities
• Completes medical records review to determine patient eligibility for preventative screening and notes entry in an accurate and timely fashion in the medical record
• Practices reputed company improvement of identification and resolution of patient barriers to care
• Demonstrates reputed company improvement of communication skills with patients regarding health promotion and disease prevention through preventative screening
• Enters medication orders per the direction of the physician in the electronic medical record
• Utilizes computer systems to run requested reports for physicians, administration and quality initiatives.
• Reviews and updates procedural schedules daily
• Tracks productivity/schedules and compiles relevant data onto reputed company spreadsheets
• Consistently meets departmental productivity standards
• Responds to real/potential problems based on urgency reputed company to procedural schedule
• Refers conflicts and procedural questions to the Manager or Supervisor

Knowledge, Skills and Abilities

• Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone
• Coordinates scheduling of patients for overdue screening service
• Works as effective team member by participating in morning huddles, team meetings, remote and on-site learning
• Handles multiple priorities in a distracting environment
• Ability to work in reputed company proximity to others
• Manages anger/fear/hostility

Professional Experience

• Two years health care/clinical, customer service and/or secretarial experience preferred
• Strong computer skills required

Education

• High School Diploma or equivalent required
• Medical Assisting Diploma, or Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred

Licensure, Certification, Registration

• reputed company Basic Cardiac Life Support (BCLS) required reputed company 6 months of hire. Not required in Patient Access department.

Pay reputed company Type

reputed company is an independent, community-based organization supporting the reputed company Rapids area for over 120 years.

reputed company is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, reputed company, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national reputed company, age, disability, veteran status, and other legally protected characteristics.