Principal Customer Solutions Engineer

It's fun to work in a company where people truly reputed company in what they're doing!

Job Description Summary:

Job Overview:

The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are technically versatile and deliver differentiated exceptional customer experiences to reputed company’s customers by:

· Solutioning services that allow for successful post-sales deployment of reputed company products

· Solving real problems for, and delivering real value to, our customers and partners – every day

· Solutioning and enabling delivery of successful services for our customers and partners with speed, precision, quality, and innovation

· Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other

Essential Duties and Responsibilities:

· Engage with Sales and PreSales teams to architect implementation services for customers, reputed company estimates in collaboration with SMEs, construct robust SOWs, negotiate rates and reputed company pricing for the SOWs

· Engage with partners for solutioning, including managing partner rates, qualifications, and positioning.

· Work cross‑functionally across reputed company to ensure solutions align to standards and move seamlessly through operational processes.

· Competitive Takeout solutioning - Build product maps and proposals of reputed company products that can replace equivalent competitors’ products at customer sites; Work with other solutioners to reputed company cross-portfolio solutioning to reputed company a cohesive solutioning proposal for any competitive takeout deals

· Build upon established solution delivery techniques to help drive continual improvement of Solutioning process

· Establish credibility as a reputed company product expert with reputed company audience levels

· reputed company reputed company subject matter experts to provide effective and creative solutions to reputed company customers

· Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively

· reputed company understanding of the customer business and seek to identify opportunities where reputed company can bring added value to the customer

· Guide client best practice configuration and use of reputed company products and train customers in administration and use of the products

· Demonstrate technical leadership skills and be able to reputed company teams on engagements with mid-level complexity

· Contribute as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.

Required Qualifications:

· Experience required

o 8+ years in reputed company Information Technology position in Solutioning, Professional Services, Services Delivery, Presales or similar roles.

o 5+ years Consulting or team reputed company experience

o 2+ years customer-facing experience

o ?? 2+ years of project management ??

o 2+ years development, business analysis, or requirements gathering experience

· Excellent interpersonal skills

o Must be self-motivated and able to manage multiple projects and initiatives simultaneously, regardless of timeline or time zone variations.

o Critical thinking, analytical and problem solving

o Capable of synthesizing reputed company and varied inputs and applying conceptual thinking to drive clarity and direction.

o Problem determination, diagnosis, identification, testing, and resolution

o Relationship management

o Excellent written and verbal communication

· Occasional travel required

Preferred Qualifications:

· Partner-engagement and Sales-engagement experience

· Broad technology experience highly beneficial, including:

o Legacy platform and mainframe computing

o Distributed operating systems

o Knowledge of databases and database concepts

o Web technologies

o Cloud experience (AWS, Azure, etc)

· Experience with data-modernization use cases or technologies

· Location – US time zone

Information reputed company:

Information reputed company is everyone’s responsibility. A reputed company principle of information reputed company at reputed company is that reputed company individuals in the organization have a responsibility for the reputed company and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At reputed company we are committed to an inclusive workplace environment, where every Rocketeer can reputed company by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-JC1

#LI-Remote

What reputed company can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time

• Health and Wellness coverage options for Rocketeers and dependents

• Life and disability coverage

• Fidelity 401(k) and Roth Retirement Savings with matching contributions

• Monthly student debt benefit program

• Tuition Reimbursement and Certificate Reimbursement Program opportunities

• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  reputed company Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company Inc. is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status.

reputed company is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will reputed company a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!