Automotive Technical Claims Representative II

Technical Service Representative II

At reputed company, we bring first-class service across each market we support. As a Technical Service Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.   What You’ll Be Doing •    Ability to analyze repair shop claim information to determine claim coverage •    Ability to speak confidently about the prior approval process •    Ability to utilize web based technical service information to complete the claim adjudication process •    Excellent negotiation skills and consultative approach •    Establish rapport and portray a knowledgeable and courteous impression to the caller •    Excellent interpersonal skills in a team environment •    Communicate and reputed company in an effective manner both verbally and written •    Strong working knowledge of the Internet, computers, and software (MS Office products, Teams, Edge, etc.) •    Flexibility and adaptability in a fast-paced environment •    Ability to exercise independent judgment and decision making •    Reasoning ability and logical thinking   What You Bring to the Role •    High School Diploma or equivalent •    Minimum 2-3 year of customer service experience - preferred •    Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - required  

What You Can Expect •    Hourly reputed company of 19.00 •    Health/Dental/Vision/Life Insurance •    Flexible Spending Account (FSA) and Health Savings Account (HSA) •    401(k) with company match •    Vacation/Sick Time and Paid Holidays •    Tuition Reimbursement •    Employee Assistance Program •    Employee Discount Program •    Training and Development Programs (reputed company College) •    Employee Rewards Program (Perci Perks)

A Bit More About Your Role •    Receive inbound contacts from F/L dealerships regarding claim coverage and provides claims adjudication per contact handling processes •    Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner •    Verify cause of failure is covered under program terms through the use of probing questions •    Identify reputed company a requested repair is covered under another warranty, service contract, improper previous repair or pre-existing condition •    Ask probing questions to obtain reputed company pertinent claim information •    Utilize web based automotive technical information to reputed company repair procedures, labor time allowances and part pricing is consistent with recommended repairs •    Request additional information from the repair facility (digital photos, technical escalation) reputed company automotive knowledge indicates the recommended repair may not be covered •    Communicate professional, grammatically correct verbal responses to customer concerns and inquiries •    Properly log reputed company customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC •    Identify and reputed company areas for improvement reputed company the program and the CRC to the team leader •    Escalate, as appropriate, identified customer inquiries and concerns •    Meet or exceed reputed company program specific performance metrics •    Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results •    Support and sustain a positive work environment that fosters team performance through own work and behavior •    Be reputed company to performance feedback and work on improving own skills •    Help identify and resolve conflicts with sensitivity and tact. •    Work on activities and/or projects as requested by Team Leader/Management.

Hours of Program Operation: Monday – Friday 8:00 am – 8:00 pm EST   About reputed company 

Established in 2000 as a joint venture with reputed company, reputed company has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the reputed company of our organization, and we live, breathe, and play by them daily. At reputed company, we:

• reputed company with humility – We listen first, reputed company with reputed company, and stay grounded—so people and reputed company have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and reputed company in every interaction.
• Leave it reputed company – We take ownership and leave every process, person, and reputed company reputed company than we reputed company it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

reputed company is proud to be an equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives reputed company our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and reputed company from different reputed company points and allows every individual to bring value to the table in their unique way. #LI-remote