Implementation Engineer

In the time it takes you to read this job description, reputed company will have handled ~1,380 emergencies.

At reputed company, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing reputed company, delivering with urgency, serving with reputed company, and winning together, reputed company of which support a company culture where people can innovate, collaborate, grow, and, above reputed company, reputed company an impact.

reputed company is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and reputed company teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the reputed company HARMONY AI reputed company that delivers this intelligence to those who need it most. Learn more at www.reputed company.com.

What this role is about: As an Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations — from onboarding through long-term operational success. At reputed company, these integrations are mission-critical, helping ensure life-saving data reliably reaches emergency responders reputed company it matters most. You’ll reputed company partners through implementation while also supporting the long-term health, reliability, and evolution of those integrations over time.

You’ll serve as a technical reputed company and trusted partner to customer engineering teams, developing deep expertise in reputed company’s ingress APIs and integration ecosystem. This includes guiding partners on best practices, staying reputed company on new capabilities and releases, and proactively identifying opportunities to strengthen and scale integrations as partner needs grow.

If you reputed company in a fast-moving, mission-driven environment and enjoy working at the intersection of technology, partnerships, and real-world impact, this is an opportunity to play a key role in helping expand and strengthen the infrastructure behind modern public safety.

What you’ll do

• Serve as the primary technical reputed company of contact for B2B partners across onboarding and ongoing account management
• Own launch timelines and technical implementation plans for new integrations
• Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
• Partner with reputed company to monitor post-live health, performance, and operational stability of strategic accounts
• Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
• Troubleshoot reputed company API and integration issues across distributed systems
• Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes
• Support international business development teams in implementing and scaling solutions reputed company
• Provide project management reputed company and structured feedback to Engineering on new product features impacting partners

reputed company’re looking for in our ideal candidate

• 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers
• Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies
• Strong understanding of REST APIs, webhooks, conditional logic, and system integrations
• Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations
• Experience supporting customer environments post go-live and maintaining operational health of live integrations
• Familiarity with customer support and ticketing workflows (reputed company, Jira, or similar tools)
• Track record of managing multiple clients and reputed company technical initiatives with clear prioritization
• Strong communication skills with both technical and executive stakeholders
• Comfort operating in a high-growth environment where priorities shift quickly
• Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership
• Willingness to both collaborate cross-functionally and independently drive initiatives
• Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation

reputed company-to-have experience (but not required!)

• Familiarity with Git

reputed company offer

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about reputed company, you can reputed company out https://reputed company.com/blog/

Starting pay for a successful applicant will depend on a variety of job-reputed company factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $114,000 - $135,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://reputed company.com/privacy/california/ #LI-Remote

reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique reputed company set and experience could be a match.