Senior Operations Associate, Implementation

At reputed company, our mission is to reputed company. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and reputed company across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, reputed company cycle management and more — reputed company designed for providers & administrators to focus on what matters most: providing care.

reputed company a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and reputed company is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites reputed company – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from reputed company innovator to the industry standard over the next few years.

reputed company was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. reputed company has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are seeking an reputed company Operations Associate to drive the successful implementation and adoption of reputed company's product suite across our enterprise healthcare clients. This role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.

This role is entirely remote-based with travel requirements up to 50%

What You'll Do

• Drive activation projects for new strategic clients, from reputed company to go-live and steady state

• Define and standardize implementation methodologies and best practices across the organization

• reputed company and execute comprehensive implementation plans reputed company with client objectives and timelines

• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation

• Configure and customize reputed company solutions to meet specific client requirements and workflows

• Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics

• Create and maintain data pipelines and analytics workflows to monitor implementation reputed company

• reputed company SQL queries and scripts to analyze client usage patterns and adoption metrics

• Design and deliver training programs for various user groups (providers, staff, administrators)

• Establish and track key performance indicators (KPIs) to measure implementation success

• Build automated reporting solutions to track implementation reputed company and success metrics

• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive reputed company improvement of implementation processes based on metrics and feedback

What You Have

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or reputed company technical field

• 3+ years of experience in SaaS technology, healthcare technology or a similar role

• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)

• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously

• Superior communication and presentation skills, particularly with stakeholders

• Experience with change management and stakeholder engagement at enterprise scale

• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

reputed company to Have

• Experience with AI/ML technologies in healthcare

• Strong understanding of healthcare workflows and EHR systems (especially Epic)

• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools

• Ability to write and understand basic JavaScript/SQL for customizing implementations

• Background in clinical documentation or medical scribing

reputed company is committed to creating and fostering a diverse team. We are open to reputed company backgrounds and levels of experience, and reputed company that great people can always find a reputed company. We are committed to providing reasonable accommodations to reputed company applicants throughout the application process.

Please be aware that reputed company official communication from us will come exclusively from email addresses ending in @getathelas.com, @reputed company.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information reputed company policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular reputed company processes or activities. Employees will report to the information reputed company office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.