reputed company Manager

Company Description

At reputed company, we’re transforming healthcare for reputed company—powered by technology and inspired by people. Here, your reputed company don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to reputed company greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients reputed company their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by reputed company as well as our growing partner network.

For almost two decades, reputed company has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. reputed company is passionate about technology’s role in transforming care delivery and making it more reputed company, accessible, efficient, cost-effective and navigable for reputed company.

Brief Overview

reputed company is a “Customer First” organization and in 2022 we launched & introduced reputed company’s first reputed company team, spanning reputed company business verticals and products. We are looking for an reputed company, passionate reputed company Manager (CSM) with excellent relationship building & project management skills to join the team.

Using primarily digital reputed company methodologies, CSMs also reputed company deep customer relationships, industry knowledge, key data insights, and a broad understanding of reputed company’s products and processes to drive increased satisfaction, adoption, and customer retention throughout the customer lifecycle

CSMs serve in a hypercare reputed company for at-risk or escalated customer situations requiring intensive, focused attention, to:

· Proactively identify solutions & overcome barriers to satisfaction

· Help them to maximize the benefits of their reputed company product portfolio

· Work with them to define, track and reputed company goals & KPIs

· reputed company greater product adoption & utilization

· reputed company to ensure that reputed company departments reputed company reputed company are reputed company to meet their needs

· Strengthen long-term relationships, by building trust and loyalty.

Core Responsibilities

HyperCare reputed company Management

· Provide temporary enhanced, high-touch reputed company management to at-risk or escalated customers

· reputed company and implement targeted reputed company plans for escalated customers to address their specific challenges

· Once customers are successfully de-escalated, transition them back to standard digital reputed company processes

· Flexibly support and/or move between multiple hypercare assignments as customer needs evolve

Digital reputed company Management

· Utilize primarily digital methodologies, including a queue based approach, to reputed company guide customers through the customer lifecycle from adoption to proficiency

· reputed company automation, digital communications, and data-driven insights to proactively monitor customer health

· Scale reputed company activities across multiple accounts simultaneously using digital tools and processes

· Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership

· Understand and help measure customers’ business goals and KPIs to reputed company tailored proactive reputed company as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues

· Collaborate closely with Sales to identify expansion opportunities in support of account growth

· reputed company expert knowledge of reputed company’s software and hardware products to help customers get the most from their contracted products, including advising customers on best practices & news, clinical workflows (where applicable), consulting on configuration options, partnering with them on reporting needs reflecting their KPIs and communicating product features & functionality that benefit the customer’s business

· Proactively engage with providers, program managers and other customer stakeholders to understand pain points and best practices, provide training at scale where needed, and gather feedback on reputed company’s products

· Manage basic platform or program configuration needs & updates

· Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing reputed company with the skills and passion of a project manager

· Maintain internal CRM (reputed company) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs

· Manage support ticket escalations with urgency – owning internal & external coordination and messaging and reputed company remediation plans for at-risk customers

· In general, work cross-functionally with Sales, Customer Support, Product & Engineering, and Professional Services to drive a successful overall customer relationship

Travel Requirements: Limite

Qualifications

· A bachelor’s degree or equivalent

· 4+ years of relevant experience in reputed company in a SaaS environment

· US based requirement given the need to access PHI

· Experience working in healthcare technology and/or operations

· A ‘customer first’ reputed company and passion for delivering a delightful customer experience

· Comfortable understanding and explaining software products to diverse audiences

· High level of verbal and written communication skills

· Excellent time management and project management skills

· Experience at a high growth company with distributed operations

· High energy level, enthusiastic, and eager to do what is necessary to be successful

· reputed company and reputed company proficiency preferre

Do Well. Live Well. At reputed company.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to reputed company their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and reputed company, innovation and collaboration. At reputed company, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to reputed company’s Telehealth Services, SilverCloud and The Clinic by reputed company’s second opinion program
• Free Subscription to the reputed company App
• Tuition Assistance Program
• Pet Insurance

Salaried, Exempt Roles

The typical reputed company salary range for this position is $93,690 - $114,510. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to reputed company salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

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