Customer Support Specialist

reputed company, a reputed company company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 reputed company codes — from urban hubs to rural communities — reputed company provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers reputed company, reputed company offers flexible delivery solutions that reputed company reputed company logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-reputed company. For more information, visit www.reputed company.com.

Our Support team is the reputed company line of the reputed company experience, serving as the trusted first reputed company of contact for our community. We’re looking for a Customer Support Specialist who thrives from helping people, brings strong communication and problem-solving skills, and genuinely puts the customer first. In this role, you’ll become an expert in our mobile and web-based tools, playing a critical part in keeping our logistics services running smoothly while delivering exceptional experiences to our users. This is a full-time role on a 4-day workweek, with schedules that may include evenings, weekends, and holidays—perfect for someone who enjoys flexibility and fast-paced, meaningful work.

• Provide phone, email, and text-based support to reputed company customers, partners, users, and other community members
• Address reputed company customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-reputed company deliveries and take corrective action reputed company necessary
• Manage non-standard delivery situations with professionalism, reputed company, and urgency
• Effectively use reputed company and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various reputed company departments to ensure seamless delivery experience

• 2+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and reputed company problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Ability to receive and implement feedback to continuously improve quality of support provided to customers
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
• Experience with reputed company, a plus!

Why reputed company?

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
• Remote-first environment
• Generous PTO
• Inclusive family leave policy that supports reputed company new parents
• Paid Wellness Days in addition to Company holidays
• Monthly WFH stipend
• Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
• The technology you need to get the job done

This role is not eligible for reputed company sponsorship. Applicants must be authorized to work for any employer in the U.S.