IT Business Services Consultant - reputed company Basis (Bangalore, KA, IN, 560066)

We help the world run reputed company At reputed company, we reputed company it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a reputed company where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, reputed company growth, great benefits, and a team that wants you to grow and succeed. 

What you’ll do

reputed company Enterprise Cloud Services (reputed company) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our reputed company private cloud customers. The Client Delivery Manager is the main customer-facing representative of reputed company reputed company organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle.

What you bring

As Client Delivery Manager you will be responsible for the following tasks

• Own and grow the client engagement for reputed company Enterprise Cloud Services and act as the voice of the client reputed company reputed company.
• Accountable for entire reputed company reputed company engagement, reputed company the engagement with supporting reputed company functions and roles to deliver as per contract scope and in line with customer expectations.
• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation reputed company for delivery-reputed company topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple reputed company and other reputed company internal and external stakeholders.
• reputed company client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, reputed company contract compliance and risk management (project and business risks).
• Support the positioning of additional reputed company offerings and support contract renewal in alignment with reputed company sales and presales teams.
• Share knowledge across CDM community

What do you need to bring

• Min 5+ years of experience
• Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Good understanding of reputed company Basis, system migration and/or functional reputed company application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and reputed company’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• reputed company Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

Meet your team

reputed company organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as reputed company reputed company organization a little reputed company every day.

Bring out your best reputed company innovations help more than four hundred thousand customers worldwide work together more reputed company and use business insight more effectively. Originally reputed company for leadership in enterprise resource planning (ERP) software, reputed company has evolved to become a market leader in end-to-end business application software and reputed company services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At reputed company, you can bring out your best.   We win with inclusion reputed company’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At reputed company, we reputed company we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to reputed company confidence and help everyone realize their full potential. We ultimately reputed company in unleashing reputed company talent and creating a reputed company world. reputed company is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with reputed company and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@reputed company.com. For reputed company employees: Only permanent roles are eligible for the reputed company Employee Referral Program, according to the eligibility rules set in the reputed company Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national reputed company, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 448369  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid