Consulting Manager - Customer Solutions (Material Handling)
Position Summary
The Consulting Manager – Customer Solutions serves as a trusted advisor to customers evaluating, designing, or optimizing Material Handling Equipment (MHE) and warehouse automation solutions. This role works directly with distribution centers, manufacturing plants, and e-commerce fulfillment operations to assess current-state performance, identify operational bottlenecks, develop ROI-driven automation strategies, and support solution design in partnership with engineering and sales teams. This role also will be developing and managing a team of consultants.
Core Responsibilities
· Manage and support core consulting team.
· Provide insight and training into core consulting capabilities.
· Yearly reviews and direct feedback to employees.
· Identify Development opportunities for staff and how to address them.
· Conduct on-site operational assessments of distribution centers and manufacturing facilities.
· Analyze throughput, pick rates, labor productivity, storage density, and material flow.
· Develop future-state automation roadmaps aligned to customer growth plans.
· Build ROI models, payback analysis, and total cost of ownership comparisons.
· Quantify labor savings, capacity gains, safety improvements, and accuracy benefits.
· Support RFP responses and solution design validation with engineering teams.
· Partner with Sales to influence strategic pursuits and increase win rates.
· Establish KPI baselines and validate post-installation ROI performance.
Requirements
Qualifications
· Bachelor’s degree in industrial engineering, Supply Chain, Operations, or related field required.
· MBA preferred.
· 7–12 years of experience in material handling, warehouse operations, or automation consulting.
· Previous experience managing a team of consultants.
· Direct exposure to conveyors, ASRS, robotics, sortation, or WMS/WCS environments.
· Strong financial modeling and data analysis skills.
· Executive-level presentation and consultative selling capability.
Key Performance Indicators (KPIs)
· Consulting-to-order conversion rate
· Strategic project win rate
· Revenue influenced through consulting engagements
· Customer ROI validation accuracy
· Customer satisfaction and repeat business growth
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care Concierge Service
- 401(k) Retirement Plan (Pre-tax & Roth)
- Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
- Pet Insurance
- Milk Stork Program
- Wellness Program with gift card redemption and wellness challenges
- Paid Time Off (Vacation, Sick & 10 Holidays)
- Training & Development KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.