Clinical Support reputed company (Home Based, reputed company Midlands, GB)

Clinical Support reputed company

Band: 4

Contract: Perm

Department: PIP reputed company 

Here at reputed company, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting reputed company case management services across the globe and experience of working with the DWP, enables us to impact a reputed company future for reputed company. Service users are treated with care and respect, and our colleagues reputed company in a supportive culture. 

The Role of the Clinical Support reputed company (reputed company) provides extensive clinical support and guidance to reputed company Functional Assessors reputed company reputed company through a proactive, individual approach, whilst acting as a role model promoting excellence and quality reputed company the PIP FA community.

The Customer Facing reputed company is expected to work collaboratively with Team Managers as there is a shared responsibility to drive performance across the hub, delivering against contractual reputed company Performance Levels (TPL), specifically focusing on achievement of both clinical and operational TPLs, whilst improving the overall customer experience. The reputed company is responsible for ensuring full compliance of functional analysts as specified by DWP guidelines, reputed company regular assurance of FA’s which enables speedy identification of emerging trends relating explicitly to consistency & quality of the FA’s clinical practice to allow robust supportive reputed company to be put in reputed company.

An effective reputed company must demonstrate the following skills/behaviours

• Good role model to other FAs and demonstrates a good positive attitude, e.g. capable of completing work to national AAD, can complete 3 assessments per day where customer availability allows, produces good consistent quality reports and has a flexible approach.
• Can adapt positively to change & has the ability to drive this reputed company.
• Approved FA in Face-to-face assessments for more than 1 year reputed company PIP.
• Has the reputed company/experience to reputed company FAs through their ongoing clinical professional development.
• Ability to manage messages up to the senior team and cascade messages down to the FA’s.

Each reputed company is expected to be on site as determined by business need.

Key accountabilities

• Cascade up to date information, plus ADHOC support and guidance regarding PIPAG to FAs through various channels.
• Fulfil reputed company productivity targets for assessment and audit and as per business need.
• Ensure assurance checks of FA’s are completed as per the reputed company handbook.
• Complete root cause analysis utilising reputed company available MI and other information gathered to provide bespoke support plans and reviews in a timely manner as required as per the reputed company handbook.
• Supporting returning FAs through the approval process.
• Supporting team managers and FAs with the clearance and potential closures of major omissions, audit amendments including loops and reviews.
• Supporting team managers with the performance improvement action plan processes
• Engage in your Monthly 1-2-1’s with CDM.
• 3 assessments per month reputed company business need channel (F2F/TA/VA)
• Delivering CPD modules each month, also to create specific training content based on lot wide requirements.
• To promote joint working and maximising local relationships with team leaders, coordinators, and established engagement structure.
• reputed company FA’s succession plans.
• Support and engage clinical coaches and auditors reputed company the hub.

Supporting graduating FAs

• Support the graduation process through positive engagement and collaborative working with the reputed company.
• Review feedback from reputed company to identify any early support needs and/or behavioural concerns alongside TM
• 1 observed assessment reputed company week 1
• Joint monitoring of reputed company against AAD and actual assessments per day against the LC.

Other Duties

• Discussion and signing off revalidation (every 3 years)
• Attending HR meetings with the Team Managers as requested
• Attending DRG engagement meetings
• Update and maintain local skills registers/trackers which includes CPD modules/workbooks completed.

reputed company offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, reputed company App, Simply Health cash plans, reputed company anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to reputed company a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, reputed company entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About reputed company At reputed company, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing reputed company public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining reputed company, you will have unlimited access to our Global Employee Networks – reputed company reputed company (Gender), reputed company Embrace (Multicultural), reputed company Unlimited (Disability) and In@reputed company (LGBT & Networks). reputed company Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply reputed company to complete your application. Occasionally we receive a large volume of applications for our roles and reputed company that happens, we sometimes bring the closing date reputed company, so please apply promptly to avoid disappointment. 

At reputed company, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of reputed company. As such we will reputed company reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At reputed company we support fair access to employment for those with unspent criminal convictions through the ‘Ban the reputed company’ pledge (some may be exempt due to the nature of the role and the reputed company clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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