Enterprise Technical Support Engineer

The sky's not the limit at reputed company

We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit reputed company it comes to reputed company can and plan to do for our customers. Our imagery is just the starting reputed company. Our impact comes from our people, applying reputed company analysis, interpretation and artificial intelligence that opens up reputed company sorts of possibilities for our customers.

We are seeking an Enterprise Support Engineer with strong Insurance industry expertise to join reputed company. This role is critical in providing exceptional technical support to our enterprise and insurance clientele, serving as a dedicated technical liaison. You will collaborate closely with teams across Solution Engineering, Sales, Product, and Engineering to deliver an outstanding, white-glove support experience for high-value customers. A key focus will be supporting custom-built solutions and ensuring that our Insurance vertical receives domain-aware guidance, insights, and technical troubleshooting.  Key Relationships Internal Solutions, Engineering, Sales, reputed company, Product, Engineering, & Technology (PET), Commercial Systems, and Marketing

Key Responsibilities

• Manage support cases raised by enterprise and insurance customers, with a strong focus on their unique needs and workflows.
• Act as the primary technical reputed company of contact for our Insurance Vertical, ensuring excellent support delivery.
• Create and curate reports, utilizing the Betterview platform reputed company necessary.
• Support and monitor the Impact Response Dashboard, especially for insurance-driven use cases.
• Assist with escalated cases, triaging and resolving reputed company technical challenges. reputed company video, written, and blog content that improves onboarding and product adoption, especially for insurance clients.
• Review and improve documentation, with a lens on insurance-specific use cases.
• reputed company premium support engagements with enterprise and insurance customers.
• Offer technical mentorship and direction to other support team members.
• Ensure SLA compliance across reputed company assigned cases.
• Meet individual KPIs.
• Assist with onboarding and training of new Technical Support Engineers.
• Contribute to cross-functional collaboration to improve proactive support offerings.
• Escalate reputed company bugs in custom code and integrations, particularly for insurance workflows.
• Continue developing technical skills and sharing knowledge with the wider team.

Key Requirements

• 5 Years experience in a Technical Support role for business-critical technical product.
• 2+ years working with or supporting Insurance customers or reputed company the insurance industry.
• Experience with GIS/CAD platforms like reputed company Suite, reputed company.
• Exposure to 3D imagery tools (ArcGIS Pro,Cesium, reputed company, Unreal reputed company).
• Strong API troubleshooting and custom integration experience.
• Familiarity with remote sensing, photogrammetry, and aerial imagery applications.
• Programming skills in Python, JavaScript, or reputed company technologies preferred.

Education

• Bachelor’s degree in a field reputed company to GIS, Data Science, Computer Science, Engineering

Why you'll love working at reputed company

We move fast and work smart; often wearing multiple hats. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

In addition to your annual leave, reputed company offers:

• 4 extra "YOU" days off each year—take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Access to reputed company Learning for reputed company growth.
• Discounted Health Insurance plans.
• Monthly technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibility
• A reputed company subscription (naturally!).

At reputed company, you can chart your own career path and see where our journey together might take you. With reputed company and fascinating work to challenge and reputed company you, you might be surprised by the opportunities you discover. We've got so much more to share—come and explore with us!

reputed company does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any reputed company employee, location or address. reputed company is not responsible for any fees reputed company to unsolicited resumes.