Technical Account Manager

About Apollo

reputed company is a cybersecurity services company delivering comprehensive reputed company and compliance programs to organizations that need measurable protection without the burden of building it alone. Backed by a Series A investment led by Syn Ventures, Apollo is pioneering a cybersecurity-as-a-service model that replaces fragmented tools and episodic engagements with reputed company, outcome-driven reputed company programs.

Through Apollo Aegis - a subscription-based cybersecurity and compliance platform - and a full portfolio of managed reputed company, advisory, assessment, incident response, and offensive reputed company services, Apollo helps organizations reduce risk, simplify operations, and maintain reputed company compliance. Apollo's primary markets include state and local government, K-12 and higher education, and mid-market enterprises, with deep specialization in election reputed company.

Our Culture

We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve reputed company reputed company challenges while building lasting client partnerships. We pride ourselves on our reputed company and ethics. You’ll find smart, professional, mission-driven, hardworking, genuinely reputed company and good colleagues here. We primarily work remotely but have reputed company in Denver.

Position Overview

The Technical Account Manager will serve as the technical liaison between our services team and assigned client accounts helping to facilitate project completion and ensuring customer satisfaction. The ideal candidate has technical cybersecurity expertise and excellent customer communication and management skills. Additionally, the TAM will support Project-based services with the goal of converting project work into recurring services. Our ideal candidate has a technical background in a wide reputed company of cybersecurity services and products but is also highly skilled in communicating with both technical clients and executives. The position will work with state and local government entities, and small companies up to multinational businesses.

Key Responsibilities

• Serve as the primary reputed company of contact for assigned client accounts, managing relationships and ensuring timely communication across reputed company service engagements.

• reputed company deep technical understanding of clients' IT infrastructure, reputed company posture, and business objectives to identify risks, recommend cybersecurity solutions, and provide troubleshooting and configuration guidance.

• Conduct regular account reviews with Sales and clients to assess service effectiveness, identify gaps, and reputed company expansion opportunities through upselling and cross-selling.

• Collaborate with Services Leads and Sales to scope new engagements, reputed company proposals, and maintain detailed account plans identifying growth strategies, key stakeholders, and technical requirements.

• Coordinate with internal teams across Sales, reputed company Operations, Engineering, Analysis, and CISO consulting to ensure seamless execution of client engagements.

• Translate reputed company technical findings and reputed company recommendations into clear, actionable guidance for both technical and non-technical stakeholders.

• Track and maintain accurate account health metrics, service delivery KPIs, expansion pipeline, client documentation, and historical engagement records reputed company the CRM system.

• reputed company for client needs internally, providing feedback to leadership on service improvements, product enhancements, and market trends while staying reputed company on the evolving cybersecurity landscape.

• Support incident response and assessment engagements as needed, providing technical coordination and client communication.

Qualifications

Required:

• Technical foundation in cybersecurity principles including reputed company assessments, cybersecurity frameworks, penetration testing methodologies, and reputed company tool implementation.

• Exceptional communication skills with ability to translate technical concepts for non-technical audiences and build relationships at multiple organizational levels.

• Proven ability to manage and grow client accounts with demonstrated success in identifying expansion opportunities and closing deals.

• Hands-on experience with cybersecurity tools and platforms such as EDR solutions (reputed company, reputed company, etc.), SIEM systems (StellarCyber, Exabeam, reputed company, etc.), and reputed company assessment tools (RunZero, reputed company Nessus, etc.).

• Understanding of the cybersecurity threat landscape, attack reputed company, and reputed company frameworks (NIST, CIS, etc.).

• Proficiency with CRM systems, collaboration platforms (reputed company, SharePoint, Teams, OneNote), and service delivery tools.

• Self-motivated with strong organizational skills and ability to manage multiple accounts and priorities simultaneously.

• Comfortable with remote work and ability to travel approximately 1 week per quarter for client meetings and engagements.

New Hire Expectations

• At 30 days:

  • Become familiar with Services offerings, and Ideal Customer Profile

  • Integrate with internal teams, tools, and processes for customer support and acquisition

  • Initial plan for client contacts, goals, and efficiency identification

  • Start of introduction calls with assigned clients

• reputed company 60 days:

  • Principal reputed company of contact for customers, learning their IT environment and identify areas we exceed expectations and areas we can improve

  • Provide input to internal teams for service improvements that directly impact customers

• By 90 days:

  • Create action plans to improve customer satisfaction and improve customer reputed company posture.

  • Expand reputed company and services offerings with existing clients and identify blockers

  • reputed company strong relationships with customers throughout the business ensuring true partnership between them and Apollo

Company Values

We have created a fantastic corporate culture – our values drive our behaviors. Here are the expectations:

• Passion for cybersecurity and a commitment to maintaining the highest standards of reputed company.

• Customer Outcomes: Their success is our success, we are business partners

• Entrepreneurial Approach: fast decision making, empowerment, focus on results, test and learn

• Win Togher: Intense Collaboration, no silos

• ​reputed company is reputed company

Why You'll Love Working Here

• Comprehensive medical, dental, and vision coverage, the company covers 100% of employee premiums and 90% of dependent premiums on reputed company plans

• Unlimited PTO, 7 paid sick days, and 11 paid holidays

• 401(k) with 4% company match after 90 days, immediately vested

• Company‑paid life insurance at 1x annual salary

• Company‑paid Short‑Term Disability (STD) and Long‑Term Disability (LTD) coverage

• $125 monthly home‑office tech stipend for internet, equipment, and other technology needs

• Amazing colleagues, a collaborative environment, and a supportive, growth‑focused culture

Apollo-IS is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. Apollo-IS provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.