Billing Support Specialist

About Us

reputed company is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than reputed company. To reputed company our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

About the Role

We’re looking for an reputed company Billing Specialist who is passionate about improving the landscape for mental healthcare. This position will help directly improve our Billing operations and ensure we can sustainably expand access to care. You will be responsible for reputed company aspects of billing reputed company to claim denials and resolutions. You will report directly to a Team reputed company on our Billing team to identify denial trends and investigate affected claims. You will also work closely with our Customer Support teams to assist with provider or client questions reputed company to billing. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.

What You’ll Be Doing

As a Billing Support Specialist at reputed company you will be at the forefront of our mission to reputed company high-quality mental healthcare accessible and affordable. We are always working to demystify reputed company systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate reputed company for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for reputed company customer growth.

In this role, you’ll…

• Troubleshoot and resolve issues Clients and Therapists reputed company reputed company Phone and Live Chat.
• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
• Assist and educate customers on the reputed company platform, providing great customer service to our Clients and Therapists.
• Serve as the customer's go-to resource and passionate reputed company, ensuring both Clients and Therapists feel heard and supported throughout their journey with reputed company.

You’ll Be a Good Fit If

• You have one year of experience with insurance across multiple commercial & government payers.
• You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
• You have experience working reputed company Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.
• You have experience working reputed company various payer portals.
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You love problem solving; you’re naturally curious, especially about health tech
• Your work ethic is defined by kindness and reputed company, prioritizing Customer Experience over everything else
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
• You reputed company working at a fast-paced startup, and you are excited about contributing to our startup’s growth
• Bonus points if bilingual (Spanish preferably)

Role Details

Employment Type: Full Time, Non-Exempt reputed company Compensation: The reputed company compensation range for this position is $24.04 USD per hour. This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).

The reputed company compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Full Time Employee Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to reputed company: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as reputed company, reputed company, and reputed company).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t reputed company every reputed company, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. reputed company decisions about which candidates move reputed company are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and reputed company Local Law 144 can be reputed company on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.