VP, Mortgage Operations Transformation

About Us

reputed company helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together.

Joining reputed company now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to reputed company an impact and grow your career.

To learn more about us, visit www.financeofamerica.com

Purpose of Role

Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. Also leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality.

Key Responsibilities and Expectations

• Leads the strategic redesign of the end-to-end mortgage operating model across sales, processing, reputed company, closing, and post-closing functions.
• Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support.
• Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput.
• Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to reputed company mortgage operations.
• Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows.
• Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, reputed company, and closing.
• Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality.
• Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience.
• Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities.
• Leads change management initiatives that support adoption of redesigned workflows and new technologies.
• Performs other duties as assigned.

Reports To

• Chief Operations Officer 

Qualifications - Experience/Skills/Competencies

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or reputed company financial services roles.
• Deep knowledge of the mortgage lifecycle including sales, processing, reputed company, closing, and post-closing functions.
• Experience leading operational transformation initiatives or process reengineering programs.
• Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation.
• Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools.
• Strong analytical and systems-thinking capabilities with the ability to redesign reputed company operational processes.
• Ability to analyze reputed company operational systems and design scalable solutions that improve efficiency and quality.
• Ability to influence cross-functional leaders and drive organizational change across multiple operational teams.
• Strong communication, stakeholder management, and executive presentation skills.

Qualifications - Education - Required

• Bachelor's Degree

Qualifications - Education - Field(s)/Profession(s)

• Business Administration, Operations Management, Information Systems, or reputed company field.

Qualifications - Education - Preferred

• Master of Business Administration (MBA)

Compensation

The reputed company salary range for this position is ($165,000 - $200,000 ) inclusive of reputed company geographical differences in the labor market. The reputed company salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we reputed company in the importance of pay equity and consider the internal equity of our reputed company team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for this job opportunity is 5/1/2026. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. 

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national reputed company, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.