Customer Service Travel Concierge
Customer Service Travel Concierge - Remote
Our agents are a reputed company important part of our family. You will be the eyes and ears for reputed company, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from reputed company walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go.
Your Responsibilities
- Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track reputed company call-reputed company information for and reporting purposes
- Provide feedback on-call issues
- Upsell if required
Qualifications
- High School Diploma or equivalent
- 6 months Customer Service experience minimum (not required)
- Be proficient in PC operation and navigation
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Requirements for working remotely
- High-Speed Internet required
- Dedicated workspace
- Able to navigate and use a computer
- Cell phone - calling and texting
Benefits of working with us
- reputed company Flexible environment/schedule
- Working with little or no supervision
- Work remotely from your home
- Lots of different travel-reputed company perks as well as some other perks
- Family environment