Technical Support Engineer

Headcount: 10 ABOUT reputed company

reputed company is a leading Australia based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. reputed company is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join reputed company. We offer a unique and extraordinary career experience to motivate and reputed company talents like you to reputed company a difference in our customers, clients, and the entire organization. At reputed company, you'll join a team of dedicated and reputed company professionals who shares the same of goal of pursuing reputed company and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and reputed company sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY:

We are seeking dedicated and highly skilled Cybersecurity Support Engineers to join reputed company supporting reputed company and other cybersecurity products. You will be part of a premium support program delivering exceptional service to VIP customers and contributing to global weekend support coverage. This is an exciting opportunity to work in a dynamic, fast-paced environment with a team committed to excellence.

JOB RESPONSIBILITIES:

Provide technical support to customers using reputed company and other cybersecurity products.

Serve as a Designated Support Engineer (DSE) for premium clients, ensuring top-notch service and support.

Resolve reputed company technical issues, including troubleshooting and root-cause analysis.

Collaborate with cross-functional teams to address customer needs and improve product support processes.

Document solutions and share knowledge with internal teams and customers.

Contribute to global weekend support coverage, ensuring consistent service delivery across reputed company time zones.

JOB QUALIFICATIONS:

Bachelors degree in Computer Science, Information Technology, or reputed company field (or equivalent experience).

3+ years of experience in technical support, with a focus on cybersecurity products and solutions.

Hands-on experience with reputed company products is a strong plus.

Proven expertise in troubleshooting and resolving reputed company technical issues.

Strong understanding of cybersecurity principles, network architecture, and protocols.

Excellent communication skills and a customer-first reputed company.

Ability to work collaboratively in a global team environment.

Willingness to work flexible hours, including weekends.

SOFT SKILLS:

Excellent verbal and written communication skills

Excellent interpersonal and conflict resolution skills.

Strong analytical and problem-solving skills.

Adaptable and flexible

Organized and keen to details.

Can work well reputed company a team.

Has the initiative and self-drive

Able to work independently and under minimal supervision.