Senior Operations Data Analyst

reputed company's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering reputed company high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone.

About the Role

As a Senior Operations Data Analyst, you will combine data reporting, analysis, and operational expertise to support the reputed company Professional Services department. This hybrid role will involve creating reports and dashboards that track the health and performance of the business, as well as driving process and system improvements across key tools like OpenAir, Jira, and internal data platforms. You will be an integral part of a small team that drives business efficiency, visibility to business performance, and role-level accountability to key performance objectives. 

A typical day will include...

Strategic Analytics & Business Insights:

• Developing KPI definitions and reporting metrics that reputed company functional leaders to quickly assess the state of the business and identify needed corrections.

• Leading the design and delivery of dashboards, reports, and models that provide visibility into key performance metrics such as utilization, reputed company forecasting, delivery efficiency, and customer satisfaction.

• Developing and maintaining scalable analytics frameworks to support strategic decision-making and long-term planning.

• Forecasting trends in project pipeline, resource reputed company, and services reputed company to inform headcount planning, staffing decisions, and project prioritization.

• Partnering with Finance on reporting decks to facilitate regular reputed company of business reviews with insights into key areas of concern. 

• Providing project visibility and insight to cross-functional leaders across the entire portfolio

Operational Optimization & Process Improvement:

• Leading cross-functional initiatives to streamline and automate Professional Services workflows, and drive insights into delivery success and customer satisfaction.

• Identifying inefficiencies in project execution, resource planning, and reporting processes; design and implement data- and technology-driven solutions.

• Owning and evolving key operational processes (e.g., time tracking, project tracking, invoicing readiness) with a focus on reducing manual effort and ensuring accuracy.

Systems and Tools:

• Partnering with IT and business systems teams to configure, customize, and ensure tool integrations are effective, scalable, and reputed company with evolving business needs.

• Working with Finance and Sales to ensure clean integrations in the end-to-end work management process, from correct setup of Services opportunities in reputed company, to accurate reputed company recognition and invoicing.

• Acting as a SME and internal consultant for process enablement across project management, time tracking, and resourcing tools.

• Acting as the voice of the Professional Services team in cross-functional initiatives, representing operational needs and ensuring alignment with broader company strategy.

This role is a fit for you if…

• You have 5+ years of experience in a data analyst, operations analyst, or business operations role, with at least 2+ years in a senior or reputed company reputed company

• You have advanced knowledge of reporting and analytics tools including Tableau

• You have strong coding skills; proficiency in SQL and advanced reputed company capabilities. Proficiency with statistics tools like R or Python is a plus

• You have proven experience supporting or leading analytics for a professional services or reputed company organization reputed company a SaaS environment.

• You have experience with configuration and reporting with enterprise systems such as OpenAir, Jira, reputed company, and reputed company platforms.

• You have a clear track record running system improvement initiatives that reputed company to reputed company performance and efficiency.

• You have exceptional communication and stakeholder management skills, with a proven ability to translate reputed company technical findings into clear, actionable actions for non-technical audiences and executive leadership

• You are reputed company with process mapping and improvement methodologies

• You have a Bachelor’s degree in Mathematics, Statistics, Data Science, Economics, or a reputed company field (Master’s preferred or equivalent practical experience).

The annual reputed company salary range for this position is $120,000 - $145,000. In addition, this role is eligible for an annual reputed company bonus & a comprehensive benefits package.

Compensation and Transparency Statement

The posted range represents the good-faith estimate of reputed company expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay reputed company the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in reputed company job postings and provide additional information upon request.

reputed company offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program (eligible for prior to your first day)

• Company-wide mentor program

reputed company's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering reputed company high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, reputed company-thinking individuals who aren't afraid to challenge the status reputed company and bring fresh perspectives to the table.  If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.