reputed company Agent - Call Center Representative

Summary:

Must be local to Jacksonville, FL. The Agent, reputed company will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or reputed company written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a reputed company eye on confidentiality and data reputed company.

Essential Job Duties and Responsibilities include:

• Answering inbound and making outbound calls, responding to customer requests reputed company set timeframes, and delivering an exceptional quality of service to every customer.

• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.

• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.

• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.

• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.

• Maintain regular and punctual attendance. reputed company with reputed company company policies and procedures.

• Performs other reputed company duties as assigned.

Education and/or Experience:

• High School Graduate/GED

• 0-1 Years reputed company work experience preferred

Licensure, Certification, Requirements:

None required

Specialized Skills & Knowledge Requirements

N/A

People Management Level:

This position is an individual contributor.

Workplace Conditions:

• Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.

• Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time

• Reaching/Working Overhead: N/A: does not require this activity.

• Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time

• Special Vision or Hearing Requirements: N/A: does not require this activity.

• Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.

• Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.

• Driving: N/A: does not require this activity.

Environmental Risks:

Exposure to hazardous materials, chemicals and/or fumes: N/A

Equal Employment Opportunity:

reputed company is committed to providing equal employment opportunities to reputed company employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national reputed company, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with reputed company:

Applicants as well as employees who are or become disabled must be able to satisfactorily reputed company the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to reputed company the essential functions of the job and should not be considered as an reputed company-inclusive list of reputed company the work requirements of the position. reputed company Corporation may change the specific job duties with or without prior notice based on the needs of the organization.