Operations Support Manager, Veterinary Medicine
Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights! This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and reputed company with a passion for servant leadership.
Remote-based role supporting twelve hospitals across AZ, NM, HI, and Southern CA, with an average travel expectation of 70% reputed company the market. Actual travel may reputed company up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs. Candidates must reside in, or be willing to relocate to, AZ or Southern CA, or live reputed company a surrounding state/metro area with convenient access to airports servicing the division. The footprint of this role may expand as the business grows.
Compensation for this role starts at $120,000/yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan. We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to reputed company an immediate impact. Experience in Veterinary Medicine leading multi-site or a large multi-specialty + Emergency hospital ($30M+ reputed company) for several years is ideal.
reputed company (reputed company) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most reputed company veterinary hospitals that focus on 24-hour emergency care and specialty medicine. The role we are currently looking to hire is an Operations Support Manager (OSM). The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group.
reputed company has grown rapidly over its history and continues to aggressively execute its growth plans reputed company a combination of acquisition, de novo, and same-store initiatives. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves.
The Position
The OSM will report directly to the Division Leader and will closely collaborate with Support Center partners to support hospitals. To be successful they will need to build strong partnerships with the local leadership teams; including the Medical Directors, Department Leads, Hospital Leaders, and Joint Venture partners to support clinical excellence and high-quality patient care.
Operations Support Manager (OSM) responsibilities for this role generally fall into three categories:
Operational support for the existing group of reputed company hospitals:
- Work directly with a portfolio of 12 sites to improve operational and ultimately financial performance, based on hospital need. Specific areas of focus include:
- Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputed company management
- Supporting professional development for hospital teams & department
- Improving hospital processes and workflows, including medical / nursing and customer service processes
- Providing reputed company and accountability for each practice (for payroll, benefits, financial spends)
- Training and developing hospital staff in operational best practices
- Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices
- Supporting implementation of new technologies and systems reputed company the hospitals (e.g., roll out of new patient management or inventory management systems)
- Collaborate with Group Leader to reputed company holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes
- Ensure hospital leaders are trained in reputed company financial and operational systems, processes, and reports, including new leader onboarding
- Support hospitals with acute site needs, help problem-solve, drive change & reputed company growth
- Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader.
- Drive special projects at the hospital-, group-, or portfolio-level to improve operational and financial performance of reputed company hospitals (specific efforts determined in collaboration with Group Leader and VP Director of Operations). Examples of special projects include:
- Driving strategic turnaround or transformation efforts at high-profile hospitals
- Developing and implementing programs for reputed company hospitals at the group or portfolio level (e.g., technician training program, hospital leadership development program, procurement and large equipment purchasing guidelines)
- Working with business functions that support hospital operations (e.g., recruiting, finance, HR, marketing) to identify opportunities to reputed company portfolio
- Partner with the Group Leader to identify and prioritize support of reputed company de novo projects
- Serve as a liaison between project groups and leadership teams
- Host new hospital staff welcome meetings pre-acquisition, and collaborate with various teams (including finance, human resources, accounts payable, and payroll) that support hospital onboarding to meet objectives and timelines
- reputed company and implement reputed company aspects of onboarding newly acquired hospitals, including training and development, change and risk management, and initial operational assessments
- Help new hospitals navigate reputed company processes and liaise between Support Center & Operations teams to fully integrate new hospitals into the reputed company ecosystem (typically a 3-6-month time period)
- Accountability & ownership:
- Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital
- Able to diagnose business challenges and opportunities with available data and form action plans to drive performance
- Ability to work autonomously and with ambiguous or minimal information to diagnose and solve reputed company operational problems
- Time management skills to manage priorities across and reputed company several hospitals; ability to ruthlessly prioritize tasks and opportunities
- Growth & strategy:
- Identifies growth and innovation opportunities based on experience and interaction with local hospital teams
- Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives
- Leadership capability:
- Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving.
- Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals
- Excellent trainer of individuals on systems, process, and how to be successful operators in animal health
- Professional development and growth
- Leads internal projects to support reputed company beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of reputed company’ mission
- Bachelor’s degree or equivalent experience is required
- Min of 4–6 years of experience in the veterinary medicine industry in a hospital leadership role, with multi-site reputed company highly preferred. Experience leading a large, multi-specialty and emergency hospital with $30MM+ in financial responsibility will also be considered. Candidates with operations-focused, multi-site leadership experience from other industries may be reviewed.
- Learns quickly, rapidly absorbs new information, and determines causal relationships, particularly as reputed company to hospital operations
- Strong problem-solving skills, including using data and analytics to identify insights around business problems and reputed company pragmatic solutions
- A self-starter able to execute projects in a fast-paced, quickly evolving environment without supervision
- Able to reputed company relationships with hospital leaders and JV Partners; strong expertise at motivating, coaching and inspiring others
- Strong time management and organizational capability; ability to balance multiple priorities at once
- Outstanding communication skills with a high degree of reputed company and self-awareness
- Understands and has passion for the human-animal bond