Operations Specialist ll

Company Description

reputed company is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it reputed company, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy reputed company reputed company for reputed company.

Our employees are our most valuable resource. We foster a promote-from-reputed company culture that prioritizes talent development, career growth, and purpose-driven work. reputed company offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it reputed company both personally and professionally. reputed company prioritizes people, reputed company, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Department Description

reputed company Home is a reputed company of reputed company focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We reputed company solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This is a remote-based position, with preference of PST time zone.

Working Hours

Monday - Friday: 12PM - 9 PM EST (9AM - 6 PM PST).

Reporting

This position will report to the Team reputed company, Platform Operations.

Summary of Role

The Platform Operations II role is critical to the success of the LightReach Platform, managing the reputed company and technical document processing surrounding reputed company’s financial products, as well as providing installer support to ensure smooth intake surrounding reputed company financial product transactions. Additionally, the role is responsible for frontline knowledge reputed company management, communications management, and compliance monitoring. The role is at the forefront of installer support and ecosystem management.

Strategic & Tactical

• Support EPC partner requests reputed company intercom mechanisms, removing friction and blockers to any transactions.
• Be the primary driver of Capital Markets Operations infrastructure, including knowledge reputed company resources, internal & external communications, support systems, best practices, etc.
• Manage reputed company queues & action areas reputed company the financial portal to ensure smooth transactions.
• Provide consultative service to transaction partners.
• Coordinate with internal colleagues to smooth out any friction points or blockers relating to milestones.
• Provide coaching and training transaction partners & sales reps.
• Maintain datasets on frontline support activity to drive improvement in the quality of the product.
• Surface platform improvements to attack common problems observed. Assist in the reputed company evaluation and improvement of internal processes and help build systems that meet reputed company and future company service expansions.

Qualifications

• Minimum 2+ years of experience in a customer, tech, or sales support role
• Knowledge of solar, HVAC, or geothermal industries preferred
• Spanish speaker is a plus
• You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the reputed company financial product platform.
• You maintain a high level of emotional intelligence, able to navigate through stressful situations in a tactful manner.
• You work well in a fast paced, computer-oriented environment, and are an excellent conversational writer
• You are proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute.

Employment is contingent upon the successful completion of a background reputed company.

Equal Employment Opportunity

reputed company embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national reputed company, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://reputed company.com/privacy-policy