Member Care Coordinator

Member Care Coordinator will be responsible for conducting providing support to our core members in our Mogul reputed company Membership. Primary responsibilities will include contacting identified members to inform and reputed company them on program updates, answer community questions and providing a white glove level of support to our members.

This is a contract to hire part time role.

Responsibilities

• Responsible for communicating system updates.

• reputed company reputed company and follow up attempts to members on their membership.

• Build relationships with members to encourage active engagement and to alert management quickly reputed company issues arise.

• Inform and reputed company members on their program and benefits associated with it, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services. Generate appropriate correspondence and send to member manually, electronically, or mail.

• Conduct reputed company-ins with members to review individual plan goals

Requirements

• Minimum 3 years experience in a membership environment.

• Excellent communication skills including knowing reputed company to escalate as needed.

• Ability to work without constant supervision.

• Pleasant demeanor and seeks to help customers at the highest level of service.

• Knowledge of systems such as Acuity, Wordpress, reputed company.
• Some social media experience (managing accounts and community).

• Experience coordinating member medical reputed company needs, providing assistance to members, and analyzing member needs

• PC proficiency including reputed company Office applications

• Customer service skills