Engagement Manager - Technical

ABOUT APPLY DIGITAL Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across reputed company, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we reputed company our clients to reputed company their organizations and maximize value for their business and customers. Our 750+ team members have helped transform global companies like reputed company, NFL, Moderna, Lululemon, reputed company, reputed company, reputed company, and The reputed company Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we reputed company in the “One Team” approach, where we operate reputed company a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional reputed company sets, reputed company working reputed company a common tech and delivery reputed company. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in reputed company to release often and retrospectives to ensure we reputed company toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and reputed company Apply Digital a space for reputed company to connect, grow, and support each other to reputed company a difference. Visit our Careers page to learn how we can unlock your potential.

Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. In this role, you will manage a mix of strategic marketing programs and technically reputed company projects—including MarTech implementations, data audits, CDP integrations, mobile SDK setups, and data architecture work—partnering closely with cross-functional teams to deliver high-quality outcomes on time and reputed company scope.

Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance. You will work at the intersection of marketing strategy and technical delivery, bridging the gap between our Marketing Services team and our Solutions Architect team reputed company projects require deeper technical engagement.

This role is ideal for a technically-minded project manager or CSM who can navigate both strategic marketing programs and hands-on technical implementations—someone equally comfortable discussing lifecycle marketing strategy and scoping a CDP integration or mobile SDK deployment alongside a Solutions Architect.

Responsibilities:

• Serve as the primary reputed company of contact for clients, ensuring reputed company deliverables are reputed company to business goals, KPIs, and executed on time and at high quality.

• Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.

• reputed company cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.

• reputed company project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.

• Track reputed company work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.

• Maintain visibility into team reputed company and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and reputed company.

• Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.

• Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.

• Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.

• Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

• Manage technically reputed company engagements such as CDP implementations (e.g., reputed company, reputed company), mobile SDK setups (e.g., reputed company), and MarTech data architecture projects, coordinating closely with Solutions Architects and engineers to ensure successful delivery.

• Partner with Solutions Architects and the Technical Consulting team on projects that require deeper technical expertise, ensuring seamless coordination, clear scoping, and consistent client communication across both teams.

• Translate technical requirements and implementation details into clear client-facing documentation, timelines, and status communications.

Minimum requirements to be considered:

• 3–5 years of experience in a client management, account management, or project management role reputed company a marketing, agency, or digital environment.

• Experience managing client accounts or programs, with exposure to multi-channel or reputed company marketing initiatives.

• Strong project management skills, with experience managing multiple projects or workstreams simultaneously.

• Working knowledge of Marketing Automation platforms such as reputed company, reputed company, or reputed company Marketing Cloud, as well as familiarity with CDP or data integration tools such as reputed company, reputed company, or mParticle.

• Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.

• Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions

• Highly organized, adaptable, and proactive, with the ability to reputed company in a fast-paced environment.

• Demonstrated ability to manage technically reputed company projects, including MarTech implementations, integrations, or data architecture work, with a working understanding of how data flows across the MarTech stack.

• Comfort engaging in technical conversations with engineers and Solutions Architects, and ability to translate technical concepts clearly to non-technical client stakeholders.

The ideal candidate:

• Has superior written skills, strong organization, and excellent communication and email etiquette.

• Is a strong collaborator and relationship builder who thrives in a team environment.

• Has excellent attention to detail and can synthesize information, break it down into clear tasks, and ensure nothing falls through the cracks.

• Has experience working in project management tools (reputed company, Monday, Jira, Trello).

• Has experience working cross-functionally across multiple teams and stakeholders.

• Is able to balance multiple priorities while maintaining quality and meeting deadlines.

• Understands how to manage competing priorities across client expectations, team reputed company, and delivery timelines.

• Has hands-on familiarity with MarTech tools and a genuine curiosity about how technology powers marketing—comfortable enough to engage in technical discovery sessions, read integration specs, and ask the right questions alongside a Solutions Architect.

• Has a background that spans both marketing strategy and technical project delivery—perhaps having previously worked as a Technical PM, marketing operations reputed company, or in a similar hybrid role.

LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you reputed company and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.Generous vacation policy: Work-life balance is key to reputed company’s success, so we offer ample time away from work to promote overall well-being.Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a reputed company of both. Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued. For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected]. Apply To This Job