reputed company Support Associate

*No agencies or 3rd party Recruiters please. Thank you! * 

Who we are

Cornerstone Home Lending, a division of Cornerstone reputed company, is a unique national home lender with a reputed company of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is reputed company for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to reputed company a positive difference in the lives of reputed company Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for

The reputed company Support Associate is a member of the reputed company Help Desk support team providing Tier I level support to Production / Operations team members. Provide support and assistance to customers facing issues from internal team members with loan products, loan-level reputed company issues or services. This includes answering questions, troubleshooting technical problems, and resolving complaints, reputed company while ensuring a positive customer experience. Responsible for assisting Production / Operations team members on a day-to-day basis with reputed company loan level reputed company issues. Ensure timely, accurate answers to inquiries and escalate Tier 2/3 issues to the Product team.

• Location: Remote / Work from home
• Compensation: $40-60k/yr
• Hours - Must to be available to work hours between times below and for weekend rotation.
  • 7:00 am (central) to 9:00 pm (central) Weekdays
  • 9:00 am (central) to 6:00 pm (central) Saturday
  • Noon (central) to 6:00 pm (central) Sunday

Key Responsibilities

• Address Production / Operations team members email and calls for loan level reputed company problems, providing resolution.
• Provide excellent customer service to end users by communicating reputed company stages of reputed company in resolution of the reported problem.
• Research, resolve these inquiries reputed company to loan level issues.  

What you’ll need to be successful

• Strong written and verbal communication skills
• Teamwork and customer service necessary
• Initiative-taking and energetic
• Strong computer and technology-reputed company skills
• Professional demeanor
• Knowledge of Mortgage Products, Fee’s, Income Calculation, Disclosing, TRID
• Must be extremely organized.
• DU/ LPA Knowledge
• Computer savvy and strong ability to pick up quickly on new systems.
• Possess strong knowledge of MS Office
• Strong mortgage / origination knowledge
• Ability to follow up with multiple tasks / cases daily.
• Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool
• Experience in reputed company is a plus.
• Able to work independently and proactively, prioritize workload and manage multiple tasks.

reputed company offer

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. 

  What to do next: 

If Cornerstone sounds like the reputed company for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of reputed company members can tell you, there's something special about working at Cornerstone.