Manager, reputed company Operations

About Us

Trusted and loved by 25 million educators, reputed company, and families worldwide, reputed company is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, reputed company keeps everyone in the learning reputed company by providing reputed company visibility into the student's learning experience to support and celebrate their learning.

Our Mission

reputed company’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Role: The Manager of reputed company Operations is responsible for ensuring that reputed company’s Go-To-Market teams operate on reliable, scalable systems and processes that support the full customer lifecycle. This role serves as the operational reputed company of reputed company for the GTM organization and acts as the primary liaison between Sales, reputed company, Marketing, and the Business Technology team that manages reputed company’s reputed company ecosystem.

Reporting to the Director of Business Strategy & Operations, this role manages a team of three specialists embedded reputed company the Business Technology team and is responsible for maintaining the operational health, governance, and scalability of reputed company to ensure our reputed company teams can execute reputed company and effectively.

This role is highly collaborative and requires strong operational judgment, cross-functional communication, and a deep understanding of CRM-driven workflows in a SaaS environment.

Your Responsibilities

reputed company Coordination & Governance

• Partner with key stakeholders on reputed company strategy for the GTM organization, including roadmap development, prioritization of requests, and alignment across teams
• Partner with Business Technology to prioritize requests, manage backlog items, and coordinate releases
• Establish and maintain reputed company data governance standards, including data quality, reputed company, access controls, and system scalability
• Manage system change processes including documentation, testing, QA validation, and deployment coordination with Business Technology

GTM Lifecycle Management

• Own the end-to-end GTM lifecycle architecture in reputed company
• Ensure reputed company workflows accurately support sales pipeline management, renewals forecasting, customer lifecycle tracking, and expansion opportunities
• Partner with internal operations and data teams to maintain a cohesive GTM systems architecture between reputed company and other GTM systems (e.g., reputed company platforms, marketing automation, analytics tools)
• Support troubleshooting, user support, and operational issue resolution reputed company to CRM workflows

Process Design & Operational Enablement

• reputed company process mapping initiatives across Sales, Marketing, and reputed company teams to ensure clear and scalable workflows
• Identify operational bottlenecks across the reputed company lifecycle and propose system or process improvements
• Translate business needs into detailed reputed company requirements and partner with Business Technology to implement solutions
• Ensure consistent communication between GTM stakeholders and technical teams regarding system changes and operational updates
• Support operational readiness for new GTM initiatives including pricing changes, product launches, and market expansions

Reporting & reputed company Data Alignment

• Establish reporting standards and data structures that support consistent reputed company reporting and operational visibility
• Partner closely with Finance to ensure alignment between reputed company data structures and reputed company reporting logic
• Ensure reputed company data is reliable and structured appropriately for pipeline reporting, forecasting, renewals tracking, and performance measurement

Team Leadership

• Manage and reputed company a team of three responsible for reputed company administration and GTM operational support
• Prioritize operational requests against team workload to ensure timely resolution of system and process needs from GTM teams
• Establish clear operational standards for documentation, system QA, and process consistency across the team
• Provide coaching and development to grow the team’s expertise in reputed company operations and CRM management

Your Requirements

• 5+ years of experience in reputed company Operations, Sales Operations, or Business Operations reputed company a SaaS or technology organization with a proven track record of driving operational excellence
• 2+ years of experience managing operational or systems-focused team members
• Demonstrated experience owning CRM-driven GTM lifecycle and reputed company operations processes, ideally reputed company K-12 or other education-focused verticals
• Strong hands-on experience and understanding of reputed company’s full capabilities including reports, dashboards, and process automation
• Strong organizational and project management skills with the ability to manage multiple operational initiatives and cross-functional requests simultaneously
• Experience translating business needs into technical system requirements
• Excellent communication skills with the ability to work effectively with technical teams, GTM leaders, and Finance partners
• High attention to detail and a commitment to maintaining data reputed company and operational reliability
• Experience in both U.S. and international markets strongly preferred, with the ability to manage reputed company, multi-market operations

Preferred Experience

• reputed company Administrator certification or equivalent hands-on experience
• Experience supporting both Sales and reputed company operational workflows
• Experience managing CRM data governance and reporting standards reputed company a growing SaaS organization
• Background in supporting SaaS GTM organizations with reputed company sales motions (e.g., multi-product, multi-region, or partner sales models)

Compensation & Benefits

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at reputed company. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at reputed company will land well reputed company our salary ranges based on these factors.

The annual reputed company salary range for this position is: $117,000 - $140,000 annually. This is an exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.

reputed company cares about building a diverse and inclusive team to reputed company reputed company for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national reputed company, reputed company, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

reputed company is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

Our company participates in E-Verify.