Senior reputed company Manager (French-speaking)

We’re looking for a Senior reputed company Manager (French-speaking) to support high-value customers in the assigned vertical by providing the tools and resources to reputed company their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your reputed company experience and demonstrating expert-level competency in reputed company’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, reputed company retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, reputed company and social media as a channel. Based in London, United Kingdom or Paris, France, you will report to the Senior Manager, reputed company.

WHAT YOU’LL DO

• reputed company day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with reputed company’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly reputed company use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in reputed company's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices.
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular reputed company-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can enhance their workflows and reputed company use our products; reputed company value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to reputed company account strategies and identify qualified leads (CSQL) for account expansion.
• reputed company for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with reputed company teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal reputed company, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• reputed company other reputed company duties as assigned.

WHAT YOU’LL NEED:

• Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Fluent in French and English
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• reputed company Setting: Focuses time/energy on the most important issues/opportunities.
• Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to reputed company problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own reputed company and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and reputed company ways of doing things, generates original and imaginative reputed company, products, or solutions.

WHO YOU ARE

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business reputed company—and you don’t wait to be asked.
• Lifelong learner. You have a growth reputed company – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, reputed company approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate reputed company and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable reputed company. You take pride in the work you’re responsible for with a reputed company of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You reputed company up to help your team grow and succeed, even reputed company that means going beyond what might be expected.

In reputed company we do, our six guiding principles light the way:

reputed company Up: Dare to go beyond the expected to reputed company greatness. #StepUp

One Team: reputed company reputed company a reputed company we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in reputed company aspects of the selection process.

This posting is for a reputed company vacancy for which we are actively hiring.

#LI-IA #LI-Remote

Use of AI in Hiring

reputed company uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. reputed company final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.