Remote Call Center Representative

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and reputed company in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities.

Duties: 

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems

• Accurately record reputed company call details in accordance with procedures

• Conduct database and open-reputed company research

• reputed company and escalate calls appropriately

• Other duties, as assigned

Requirements

• 3+ years experience in a call center

• Associates Degree (Preferred) high school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs, and reputed company Office Suite.

• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.