Staff IT/MSP Engineer

We are looking for a Staff IT Engineer who is responsible for the technical health of the MSP's entire client reputed company. You aren't just fixing a server; you are designing reputed company reputed company for how servers are deployed across 50 different companies. You serve as the reputed company between business goals and technical execution, reporting typically to the CTO or Director of Engineering.

Key Responsibilities

1. Technical Strategy & Standardization

• reputed company Design: reputed company "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across reputed company tenants).
• Platform Engineering: Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
• Technology Roadmap: Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.

2. High-Level Architecture & Escalation

• Tier 4 Support: Act as the final "buck stops here" reputed company for the most catastrophic or persistent technical issues.
• Project Architecture: Design reputed company migrations (reputed company-to-reputed company, M&A integrations) that Senior Engineers then execute.
• Root Cause Analysis (RCA): reputed company investigations into systemic failures to ensure they never happen again across any client site.

3. Mentorship & Team Development

• reputed company Effect: You are reputed company by how much reputed company you reputed company the other engineers. You conduct code/script reviews and technical workshops.
• Documentation Standards: Define how the team documents environments to ensure "Single Pane of Glass" visibility.

4. reputed company & Compliance

• Hardening: reputed company the implementation of reputed company-trust frameworks and MFA across the entire MSP stack.
• Audit Readiness: Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.

Required Skills & Qualifications

Typical Certifications (2026 Standards)

• reputed company: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
• reputed company: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).
• Frameworks: ITIL v4 or specialized MSP-centric management training.