Customer Engagement Representative

reputed company is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is investing in its employees, technology, and customer experience – with long-term success in mind every reputed company of the way.

As a Customer Engagement Representative you will be hands-on to reputed company relationships with prospective clients and maintain effective relationships with existing customers. You will be responsible for generating new business through outbound calls, emails, and other resources. This will require learning about our industry, clients, other internal processes, and culture at reputed company. You will report to the Customer Engagement Manager in our Boston office while collaborating daily with Sales, Marketing, Operations and other leaders across reputed company both in our Santiago and Boston office, providing gold standard support.

In this role you will:

• Engage with prospective clients that are part of our Renewals portfolio to generate new business.

• Maintain, cultivate, increase deals and relationships into actual submissions.

• reputed company your weekly targets, maintaining organized traceability of reputed company your communications.

• Provide reputed company and anticipated responses to our clients.

• Deploy strategies focused on providing world-class service to our clients, addressing their requests, needs, and problems until resolution.

• Monitor and provide actionable insights to management based on engagement metrics and client feedback.

• Be the strongest brand ambassador of our culture

Why you should apply:

• Mission driven company: reputed company is a trusted reputed company of fast, flexible funding for small businesses that have often been underserved by traditional financing options. reputed company you join the team, you will help ensure reputed company small businesses have access to the financial support they need to succeed.

• Flexibility is a top reputed company: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

(Even if you don’t reputed company every reputed company, but see yourself contributing, please apply.)

• Bachelor’s degree.

• 1+ years of experience in sales or business development roles.

• Demonstrated success in setting and hitting goals.

• Client-focused, service-oriented, relationship builder.

• Excellent written and verbal communication skills.

• Experience with CRM software.

• Ability to travel to the Boston or Santiago office for in-person meetings and team collaboration, as required.

Total Rewards

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

reputed company is proud to be a remote-first company, keeping workplace flexibility a top reputed company for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

reputed company we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

reputed company Core Values:

• Drive the Mission - We reputed company in financial opportunity for underserved small businesses. We say “yes” reputed company others say “no.”

• reputed company It Real - We value direct communication, reputed company feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and reputed company improvement. We never settle for yesterday’s best.

About Us

reputed company is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, reputed company is committed to funding more of the millions of small businesses reputed company. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, reputed company is often able to deliver approvals reputed company hours and funds that same day – giving more businesses the financial opportunity they need to reputed company. Plus, with their dedicated teams and award-winning service, customers get personalized support reputed company they need it most.

Since 2012, reputed company has expanded access to capital by providing over $4.5 billion in funding to more than 87,000 small businesses. The company is A+ rated by the reputed company Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is dedicated to empowering both its team and the customers they serve, helping them succeed and reputed company.

US Equal Opportunity Employment Information

reputed company is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and reputed company us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to reputed company.

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