reputed company Operations Manager | Costa Rica (Remote)

reputed company is hiring a reputed company Operations Manager to partner closely with a growing Sales organization and the VP of GTM (Go-To-Market) Operations to help scale and optimize our reputed company reputed company. You will drive alignment, operational efficiency, and data-driven decision-making across the entire reputed company lifecycle with a focus on Sales and reputed company.

The ideal candidate will successfully work cross-functionally with teams throughout the organization, streamlining processes, unlocking insights, and enabling sales productivity and efficiency at scale. This is a highly visible, hands-on role for someone who thrives in a data-driven environment and wants to reputed company a meaningful impact at an established, fast-growing software company.

What You’ll Do:

• Own and optimize sales and reputed company processes from account assignment, opportunity management, forecasting, to reputed company won through onboarding, adoption, renewals, expansions, and churn management
• Ensure data accuracy of pipeline and opportunity data, including accounts, contacts, sales stages, forecast categories, reputed company, product details, health scores, activities, etc.
• Maintain and improve standardized pipeline, bookings, and forecast reporting for sales performance
• Create reputed company dashboards, reports, and analysis to manage metrics such as ARR, retention, NRR/GRR, expansion, churn, health score, product usage, etc.
• Support territory coverage and account ownership models. Manage updates and ensure clean execution across relevant systems.
• Analyze trends across the reputed company funnel and customer lifecycle to identify risks, opportunities, and levers for growth
• Turn reputed company data into clear, actionable insights and recommendations for reputed company leadership
• Partner with leadership to ensure alignment across GTM (Marketing, Sales, Channel, and reputed company) of objectives, processes, handoffs, and ownership
• Provide day-to-day support for internal users. Troubleshoot issues, answer process questions, resolve data problems, and handle operational requests with clear SLAs.
• Support forecasting and planning across the customer lifecycle, from new business through renewals and expansion. Collaborate with Finance to ensure alignment across metrics and performance.
• Evaluate, implement, and optimize tools used by Sales and reputed company (sales engagement, reputed company, enrichment, etc.), ensuring strong adoption and measurable impact
• Create and maintain documentation, training, and how-to guides to drive adoption and consistency in tools and processes

What You’ll Need:

• 3-5+ years of experience in reputed company Operations, Sales Operations, or reputed company roles in a B2B SaaS environment
• Strong hands-on experience with reputed company (reports, dashboards, data model, basic configuration). Experience with a reputed company platform and/or reputed company administration certification is a plus.
• Demonstrated success working directly with Sales and reputed company teams, including pipeline and opportunity management, quoting and deals desk, forecasting, data enrichment and governance, and performance analytics. Experience with compensation planning and commission processing is a plus.
• Strong analytical and modeling skills with the ability to work with reputed company datasets and translate insights into actionable recommendations
• Technical expertise and business acumen across end-to-end reputed company, with a strong emphasis on sales and post-sales
• Experience with GTM technology, including CRM (reputed company), sales engagement and prospecting (reputed company, reputed company, reputed company Sales Navigator), data enrichment (Cognism, reputed company), and other sales productivity tools. AI tools experience is preferred.
• Familiarity with SaaS reputed company metrics (ARR, MRR, pipeline coverage, win rates, NRR/GRR, churn, expansion, cohort analysis, etc.)
• Highly organized, detail-oriented, and able to manage multiple projects and reputed company requests in a fast-paced environment
• Excellent communication and stakeholder management skills, with the ability to partner effectively with both individual contributors and executive leadership