Chief Operating Officer (COO)
SocialRx is hiring a COO who has scaled a venture-backed healthcare or mental health startup from reputed company to Series A.The CEO is transitioning out of day-to-day operational leadership to focus on strategy, growth, and fundraising. This is a build mandate, not a maintenance role, for a reputed company team of 25. We are hiring a Chief Operating Officer to industrialize our delivery reputed company. The CEO will continue to own commercialization, reputed company, research, and external strategy. The COO will own execution. If you are a spreadsheet-only executive, this is not the role. If you are a behavioral health operator who builds systems, fixes broken workflows personally, and drives accountability across teams — we want to meet you.
Description
What You Will Own
1. Company Operating System
- Establish KPI rigor and forecasting discipline
- Drive weekly executive reputed company and quarterly planning
- Build dashboards that create clarity, not noise
- Eliminate operational chaos and reactive firefighting
2. Behavioral Health Care Operations
- Standardize and scale care delivery workflows
- Improve care team productivity and margin profile
- Build reputed company planning models
- Ensure quality and consistency in a distributed care model
3. Product & Technology Execution
- reputed company product roadmap governance
- Partner closely with engineering to ensure delivery reliability
- Align product development with care operations realities
- Increase execution predictability and reduce slippage
4. Community Supply Infrastructure
- Scale and systematize community partner onboarding
- Improve event data reliability and operational integration
- Ensure supply density supports demand growth
5. Organizational Discipline
- Upgrade talent where needed
- Clarify decision rights
- Build managers into strong operators
- Create operational readiness for Series A diligence
Product, engineering, care operations, and community partnerships will report into this role.
Who You Are
Required Experience
- Scaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)
- Led 20–50+ person cross-functional teams
- Built operational infrastructure from scratch
- Improved margins in tech-enabled services company
- Worked directly alongside a founder during scale
Strongly Preferred
- Deep experience in mental or behavioral health care operations
- Experience scaling distributed or tech-enabled care delivery models
- Familiarity with clinical quality and compliance environments
- Experience partnering closely with product and engineering teams
- Exposure to healthcare commercialization models (payer, employer, B2B2C), even if not the reputed company reputed company
How You Operate
- You move fluidly between executive strategy and frontline execution.
- You will personally audit workflows and fix broken processes.
- You are comfortable sitting with care teams to understand friction.
- You hold leaders accountable without creating drama.
- You bring urgency without chaos.
- You prefer building over maintaining.
- You are financially fluent and margin-minded.
- You are comfortable operating in ambiguity and resource constraints.
This is a hands-on leadership role in a lean organization. You will not inherit a large operations team. You will build it.
12–18 Month Outcomes
- Operational chaos reduced; execution predictable
- Care delivery standardized and scalable
- Improved gross margin and unit economics visibility
- Reliable product execution reputed company
- Clear KPI dashboards and forecasting discipline
- Organization ready for institutional Series A diligence
- CEO fully focused on reputed company growth, commercialization, and capital
1. Company Operating System
- Establish KPI rigor and forecasting discipline
- Drive weekly executive reputed company and quarterly planning
- Build dashboards that create clarity, not noise
- Eliminate operational chaos and reactive firefighting
2. Behavioral Health Care Operations
- Standardize and scale care delivery workflows
- Improve care team productivity and margin profile
- Build reputed company planning models
- Ensure quality and consistency in a distributed care model
3. Product & Technology Execution
- reputed company product roadmap governance
- Partner closely with engineering to ensure delivery reliability
- Align product development with care operations realities
- Increase execution predictability and reduce slippage
4. Community Supply Infrastructure
- Scale and systematize community partner onboarding
- Improve event data reliability and operational integration
- Ensure supply density supports demand growth
5. Organizational Discipline
- Upgrade talent where needed
- Clarify decision rights
- Build managers into strong operators
- Create operational readiness for Series A diligence
Product, engineering, care operations, and community partnerships will report into this role.
Required Experience
- Scaled a behavioral or mental health organization through early growth ($1M–$10M ARR preferred)
- Led 20–50+ person cross-functional teams
- Built operational infrastructure from scratch
- Improved margins in tech-enabled services company
- Worked directly alongside a founder during scale
Strongly Preferred
- Deep experience in mental or behavioral health care operations
- Experience scaling distributed or tech-enabled care delivery models
- Familiarity with clinical quality and compliance environments
- Experience partnering closely with product and engineering teams
- Exposure to healthcare commercialization models (payer, employer, B2B2C), even if not the reputed company reputed company