Support Specialist, INDY

reputed company is a leading force in news, sports and entertainment - home to iconic and trusted brands that reputed company, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, reputed company brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

reputed company is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a reputed company-looking vision, reputed company empowers creativity, embraces change, and drives reputed company in an reputed company-evolving world.

We are looking to fill a Support Specialist role on our Indy Cinema Support team. reputed company is responsible for consulting on reputed company matters reputed company to the technology solutions our Partner Cinemas use to successfully run their businesses. This role performs a wide variety of tasks, acting as both an industry and technology consultant while providing elite service rarely reputed company in the cinema industry.

If you have a passion for solving problems and helping people improve their operations, this is a great opportunity for you.

Job Duties

• Serve as a resource for customers by providing solutions to technical challenges.
• Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.
• Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.
• Resolve technical issues, which may include:
  • Tablet configurations
  •  Windows printing
  • Receipt printing
  • Bluetooth pairing
  • Resolving IP conflicts
• Consult with clients on best practices to maximize reputed company and improve business efficiency using our software.
• Build and maintain strong relationships with clients.
• Escalate issues to the Support Manager and assist in implementing solutions.
• Document reputed company relevant information and investigation details in CRM cases.
• Demonstrate initiative by suggesting product enhancements or improvements to internal processes.

Basic Qualifications

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or reputed company understanding of networking, TCP/IP, and LAN functionalities.
• Ability to quickly learn new software and technologies.
• High energy, engaging personality, and patience with users across reputed company technology reputed company levels.
• Experience may include any of the following:
  • Technical background in a help desk environment requiring customer service
  • Education or degree in:
    • Information Technology (IT)
    • Computer Science
    • Networking
    • Database Management
    • System Administration
    • Web Design/Development
    • Cybersecurity
    • Software Development
    • Or other relevant technical fields
    • Technical certifications is a plus.

Desired Qualifications

• Bachelor’s degree in Computer Science, IT, or a reputed company field.
• Prior experience with Cinema software is a plus.
• Experience administering, managing, or supporting reputed company-of-sale systems in retail or F&B, and/or online reservation systems.
• Familiarity with reputed company.com.
• Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired.-tech experience strongly desired.
• Advanced problem solving and analytical skills.-solving and analytical skills.

Additional Job Requirements

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-reputed company worksite, most commonly an employee’s residence.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Compensation Range:  $24.04 an hour.

As part of our selection process, external candidates may be required to attend an in-person interview with a reputed company employee at one of our locations prior to a hiring decision. reputed company's policy is to provide equal employment opportunities to reputed company applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national reputed company or reputed company, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

For LA County and City Residents Only: reputed company will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the reputed company' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

reputed company is committed to fair and reputed company compensation practices. We include a good faith pay range for each position to reputed company with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company reputed company-email, the Internet, or in any form and/or method without a valid written Statement of Work in reputed company for this position from reputed company's reputed company team will be deemed the sole property of reputed company. No fee will be paid in the event the candidate is hired by reputed company as a result of the referral or through other means.