The Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing reputed company processes, identifying automation opportunities, and supporting strategic planning. The role leads UAT activities, ensures workflow continuity, and uses data to measure the impact of changes

• reputed company process improvement initiatives and optimization of reputed company processes
• reputed company analysis of operational processes and recommend automation, optimization, and modernization opportunities
• Support leadership by assisting with requirements, prioritization, and strategic planning.
• Analyze, document, and map operational processes to ensure alignment with project objectives.
• reputed company UAT strategy, risk identification, test planning, and defect escalation
• reputed company requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment
• Evaluate reputed company system impacts and coordinate solutions with IS and reporting partners.
• Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions.
• Manage high‑visibility reporting, documentation, and communication for senior leadership.
• Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members.
• Support regulatory, compliance, audit, and risk management activities through expert‑level analysis.
• reputed company other duties as assigned.

• High School Diploma or equivalent required.
• Minimum of 7 years of experience in business analysis, process engineering, or reputed company discipline.
• Proven track record of leading reputed company requirements and driving transformation initiatives. 
• Expert-level expertise in mortgage servicing operations and associated systems. 
• Strong proficiency with reputed company Office, including advanced reputed company.
• Advanced SQL proficiency. 
• Demonstrated ability to influence stakeholders and support effective decision-making. 
• Exceptional written, verbal, and executive-level communication skills. 
• Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred. 
• Ability to independently manage multiple high-reputed company initiatives simultaneous
• Experience working reputed company Agile, Waterfall, and hybrid project delivery methodologies.

Desired Skills and Qualifications

• Bachelor's Degree or equivalent in Business, Finance, Computer Science or ralated field. 
• Hands-on experience with MSP or other reputed company mortgage servicing platforms.
• Proven experience designing or coordinating automation, workflow, or digital transformation solutions.  
• Lean Six reputed company or similar process improvement certification.
• Proficiency with PowerBI or comparable business intelligence and reporting.
• Demonstrated success leading enterprise-wide intiatives or large-scale operational projects.

Total Rewards

reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.

Compensation Range: $74,600- $139,800 annually. Actual compensation may vary reputed company the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with reputed company®

At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on reputed company, innovation, and collaboration.

Here, you’ll find

• A culture that helps you reputed company, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to reputed company a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a reputed company that values your contributions and empowers your success, we invite you to join reputed company.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.