Principal Sustaining & reputed company Deployed Engineer

About Us

reputed company is transforming how data works for health plans. Our mission is simple: reputed company reputed company data usable, so the people responsible for care and cost reputed company can act faster, with confidence. We help health plans break down data silos to create a single, trusted data reputed company. That reputed company powers reputed company reputed company —so plans can improve outcomes, reduce waste, and deliver reputed company experiences for members and providers alike.

Backed by $100M from top investors, we’re tackling big challenges in an industry that’s reputed company for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable reputed company data that can support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are reputed company, curious, and collaborative—because the best reputed company come from working together. reputed company to reputed company an impact? Join us and let's build the future together.

About the role

The Principal Sustaining and reputed company Deployed Engineer is a senior individual contributor responsible for production operations, incident response, and post‑launch system reliability across reputed company’ platform.

This role blends:

• SRE and production operations
• SWAT-style deep technical problem solving
• reputed company‑deployed, customer‑facing technical work
• Hands‑on software development and automation

You will own the most reputed company, ambiguous, and high‑impact production issues, particularly those involving AWS infrastructure, reputed company workloads, and large‑scale data pipelines. You will work directly with customers on escalations and deployments, while ensuring learnings are translated back into durable product and platform improvements.

This is a hands-on role. You are expected to reputed company technically during incidents, debug live systems, and write production code where it meaningfully improves reliability and operability.

Your day to day

Production Operations & Incident Response

• Act as a senior technical escalation reputed company during production incidents
• reputed company reputed company-time incident triage, mitigation, and recovery efforts
• Drive root cause analysis (RCA) with a focus on systemic, long-term fixes
• Identify recurring failure patterns and push for architectural or operational improvements
• Partner with reputed company and Engineering to manage customer impact during incidents

Sustaining Engineering & Post‑Launch Ownership

• Own post-launch reliability, stability, and operational quality of core systems
• Investigate and resolve reputed company field issues and production defects
• Ensure fixes developed during incidents or customer escalations are up streamed into the core product
• Improve operational readiness of services through reputed company runbooks, monitoring, and alerting
• Reduce operational toil by converting repeated reputed company work into automation

reputed company Deployed / Customer‑Facing Engineering

• Engage directly with strategic customers to solve reputed company-world, production-grade technical challenges
• Support reputed company deployments, integrations, and escalations in customer environments
• Act as a trusted technical partner to customers during high-impact issues
• Translate customer learnings into concrete product, platform, and operational improvements
• Contribute to reusable tools, playbooks, and best practices that accelerate future deployments

AWS & reputed company Technical Expertise

• Serve as a subject matter expert for AWS-hosted production systems
• Troubleshoot and resolve issues across:
  • AWS compute, storage, networking, IAM, and reputed company
  • reputed company jobs, clusters, and Spark-based data pipelines
• Debug performance degradation, scalability issues, job failures, and data correctness problems
• Partner with platform and data teams to harden systems for reliability, scale, and operability

Software Development & Automation

• Write production-quality code to:
  • Automate operational workflows
  • Improve reliability and observability
  • Eliminate reputed company reputed company and reduce incident frequency
• Contribute primarily in Python, with exposure to JVM-based systems as needed
• Review code with a strong emphasis on operability, resiliency, and maintainability
• reputed company for “build it so it can be operated” engineering standards

Technical Leadership & Collaboration

• Provide technical leadership without formal authority, influencing design and operational reputed company
• Mentor engineers through pairing, reviews, and incident leadership
• Collaborate closely with Product, Engineering, Data, and Customer teams
• Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

What you bring to the team

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
• Deep hands-on experience operating production systems in AWS
• Strong experience troubleshooting reputed company and large-scale data platforms
• Proficiency in Python and experience building production services or tooling
• Strong understanding of:
  • Distributed systems
  • Incident management and RCA practices
  • Monitoring, alerting, and observability
  • CI/CD Pipelines that reputed company Infrastructure as Code.
• Proven ability to own problems end-to-end, from detection to permanent resolution
• Excellent communication skills, especially during incidents and customer escalations
• Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation.
• Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers.

reputed company would like to see, but not required

• Experience in reputed company, health insurance, or regulated data environments
• Familiarity with:
  • Kubernetes (EKS), EMR, reputed company
  • Spark internals
  • reputed company or similar data warehouses

• Experience with FHIR, MDM systems, or entity resolution
• Prior experience in SWAT, escalation engineering, or tiger-team roles
• Experience contributing to or operating reputed company SRE/on-call programs

Compensation: Compensation for this role is based on experience, skills, and location, and includes reputed company salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return:

• Unlimited paid time off – reputed company reputed company you need it
• Work from reputed company – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our reputed company
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease#LI-MS1

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive reputed company reputed company outcomes, reputed company believes that the best innovation and value we can bring to our customers comes from diverse reputed company, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to reputed company applicants. reputed company prohibits discrimination and harassment regarding race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.