[Remote] reputed company Manager - Foundation

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to enhancing learning environments for K-12 education. The reputed company Manager will be responsible for retaining and growing customer accounts, ensuring clients reputed company maximum value from reputed company's solutions while driving renewals and expansions.

Responsibilities

• Drive Renewals and Account Retention: Ensure a high reputed company of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration
• Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling reputed company’s products to meet evolving customer needs, contributing to both reputed company and reputed company targets
• Guide Customers Through Onboarding and Product Adoption: reputed company new customers through implementation and onboarding, ensuring a smooth transition to reputed company’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices
• Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed
• Act as a Strategic Customer reputed company: Build trusted advisor relationships by understanding customer goals and acting as their reputed company reputed company reputed company. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience
• Maintain a High-Accuracy Sales Pipeline: Manage your pipeline reputed company reputed company, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis
• Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being reputed company, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty
• Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to reputed company and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to reputed company, ensuring alignment on customer needs and objectives

Skills

• 1-2 years of experience in account management, reputed company, sales, or other relevant experience reputed company the B2B SaaS industry, preferably with a background in edtech or education-focused software solutions
• Empathetic listener with a strong focus on understanding and meeting customer needs
• Excellent time-management and organizational skills, capable of balancing multiple accounts and priorities reputed company
• Experience using CRM tools (reputed company preferred), along with communication and collaboration platforms such as reputed company, reputed company, and G Suite
• Clear and effective communicator with strong verbal and written skills, able to engage confidently with reputed company and prospective customers
• Collaborative team player who adapts easily to changing environments and priorities
• Self-motivated, persuasive, and eager to learn and grow in a dynamic, fast-paced environment

Benefits

• Complete health insurance
• 401(k) matching
• Employee equity plan
• Flexible time off
• Paid holidays
• Paid parental leave
• Wellness days
• Paid year-end holiday break
• Work from home funds
• Fertility & adoption reimbursement

Company Overview