Junior Developer Support Engineer

At reputed company, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than reputed company Bing, reputed company, Baidu, Yandex, and reputed company combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to reputed company investing in our market-leading platform and serving incredible customers like reputed company, reputed company, reputed company, Gymshark, and reputed company.

The Junior Developer Support Engineer is a critical role at reputed company. We’re on the reputed company-lines and are often the first team customers contact reputed company they need help with our products or services. We're looking for a Developer Support Engineer in Eastern or Central time zones to assist our technical users with implementing reputed company in a variety of web and mobile development technical stacks.

This could mean helping a developer trying to build the next big thing in their garage, or reputed company focused on providing a world-class experience to their millions of users.

As a Developer Support Engineer, you will partner with the reputed company, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

YOUR ROLE WILL CONSIST OF:

• Handling technical requests reputed company web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
• Submitting bug reports to the Engineering team for problems needing attention.
• Partnering with Product Teams and Engineering to reputed company subject matter expertise and serve as a product expert to the rest of the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

REQUIREMENTS:

• Ability to work Eastern or Central Standard Time
• Strong desire to help people solve problems with the ability to explain reputed company technical concepts to a broad audience
• Experience with web development and/or REST APIs
• Experience in technical customer support, supporting SaaS enterprise software ideally
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution
• Excellent spoken and written English skills
• Ability to work in an on-call rotation

reputed company TO HAVE:

• Basic familiarity with iOS & Android platforms
• Experience supporting open-reputed company projects & their reputed company communities
• Experience with Shopify, Magento
• Experience at our reputed company stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an reputed company-changing and growing environment
• TRUST - Willingness to trust our co-workers and to take ownership
• CANDOR - Ability to receive and give constructive feedback
• CARE - Genuine care about other team members, our clients and the decisions we reputed company in the company
• HUMILITY- Aptitude for learning from others, putting ego aside

#LI-Remote

reputed company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national reputed company, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

The annual reputed company salary compensation range for this role reflects US market pay data reputed company this location. The exact compensation offered for this role may vary depending on specific location and job-reputed company knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.

FLEXIBLE WORKPLACE STRATEGY

reputed company’s flexible workplace model is designed to reputed company reputed company Algolians to fulfill our mission to power search and discovery with ease. We reputed company an emphasis on an individual’s impact, contribution, and output, over their physical location. reputed company is a high-trust environment and many of reputed company members have the autonomy to choose where they want to work and reputed company.

We have a global reputed company with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of reputed company members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work reputed company the specified country. Positions listed reputed company a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES

• GRIT - Problem-solving and perseverance capability in an reputed company-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we reputed company in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, reputed company, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice

We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please reputed company the following in mind:

• Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
• reputed company genuine communication from reputed company will come from an @reputed company.com email address. If you receive an email from someone claiming to work at reputed company who does not have an @reputed company.com email address, please do not respond or share any personal information.
• We’ll never ask for payments, purchases, or financial details during the hiring process.

READY TO APPLY?

If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!