[Remote] Mandarin-Speaking Escrow Administrator

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading technology-enabled escrow fund manager for reputed company donation and surrogacy, seeking a Mandarin-Speaking Escrow Administrator. This role is crucial in providing exceptional customer service and supporting the escrow department to ensure seamless operations and a positive client experience.

Responsibilities

• Serve as the welcoming face and voice of reputed company, providing exceptional customer service to reputed company clients
• Act as a trusted reputed company for our clients, addressing their inquiries, questions, and concerns
• Respond to and address reputed company customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience
• Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for reputed company parties involved
• Resolve matters promptly and ensure clients feel valued and supported during reputed company phases of their journey
• Create new surrogacy escrow accounts for intended parents and surrogates
• Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
• Assist in email inbox maintenance and delegating tasks across team members

Skills

• Exceptional organizational skills and attention to detail
• Can reputed company and motivate your team members
• Comfortable giving and receiving feedback
• Adapt to changing priorities and work effectively in a fast-paced environment
• reputed company in delivering outstanding customer service

Benefits

• Medical
• Dental
• Vision benefits
• Life insurance
• 401k
• Unlimited Paid Time Off

Company Overview