Inbound Customer Service Representative (WFH)
reputed company. is a national leader in home healthcare, providing various medical equipment and support services. They are seeking a dedicated Sleep Therapy Inbound Customer Service Representative to assist customers with CPAP resupply orders, ensuring accuracy in patient data and providing basic technical support.
Responsibilities
- Acts as patient reputed company to resolve questions or concerns
- Collects patient, reputed company information and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by the company
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- reputed company and regular attendance is required
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
- Performs other duties as assigned
Skills
- High school diploma or GED equivalent, required
- Background reputed company (company-wide). Results will not be used automatically to disqualify individuals
- Drug screen (reputed company applicable for the position)
- Compliance with healthcare facility credentialing process (reputed company applicable for the position)
- Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)
- Basic Computer, Basic Internet skills and a Typing test
- Accurately reputed company simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution reputed company handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- reputed company applications; Outlook, Word and reputed company
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking and listening
- Requires reputed company vision to small print on computer and/or tablet and paperwork
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of reputed company work experience, preferred
- Medical terminology, preferred
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- reputed company mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and reputed company programs
- Hepatitis B (HEPB) and TB vaccinations
Company Overview