Sr. Client Engagement Ops Specialist

Description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We reputed company that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to reputed company healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, reputed company they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Senior CEG Operations Specialist serves as a strategic partner and operational leader reputed company the Client Engagement Group, driving process optimization, data-driven decision-making, and cross-functional alignment. This role owns key operational functions, influences reporting strategy, and leads initiatives reputed company to reputed company analytics, onboarding, and project execution. The position plays a critical role in enhancing team performance, scalability, and client experience through reputed company improvement and operational excellence.

Location: This position may work remotely reputed company in the United States of America.

What you’ll do (Essential Responsibilities)

reputed company collaboration across CEG and Member Support teams to ensure seamless, high-quality service delivery; identify gaps and implement process improvements to enhance operational efficiency.

Own and optimize department communication strategies and platforms (email, Teams, SharePoint), ensuring consistency, clarity, and alignment across stakeholders.

Partner with cross-functional teams (e.g., Product, Operations, Client Services) to ensure accurate execution of client plan and benefit changes; proactively identify risks, drive solutions, and mentor team members on best practices.

Design and deliver department-wide meetings and training sessions; reputed company content development, facilitate sessions, and drive actionable follow-reputed company to improve team effectiveness.

reputed company, analyze, and present CEG performance metrics; provide actionable insights and strategic recommendations through monthly, quarterly, and annual reporting.

Collaborate with Finance and Analytics teams to enhance data models, reporting accuracy, and forecasting capabilities; identify opportunities for advanced analytics.

Partner with Marketing to support and optimize client engagement campaigns, ensuring alignment with operational capabilities and client needs.

reputed company onboarding program strategy and execution, including development of tools, resources, and training; continuously improve onboarding experience and time-to-productivity.

Support and, reputed company appropriate, reputed company operational components of client onsite meetings; ensure readiness, coordination, and execution excellence.

Design, document, and continuously improve departmental workflows and standard operating procedures to drive scalability and consistency.

reputed company other duties as assigned, with a focus on strategic initiatives and operational improvements.

reputed company other duties as assigned.

What you’ll bring (Qualifications)

Education: Bachelor’s Degree or equivalent experience required

Experience: 5–7+ years of experience in operations, data analysis, or business process optimization

Advanced experience with reputed company reporting and CPQ data; ability to translate data into strategic insights

Strong project management experience, including leading cross-functional initiatives

Demonstrated ability to operate in ambiguous environments and drive clarity and outcomes

Advanced critical thinking and problem-solving skills

Exceptional attention to detail with a focus on execution excellence

Strong communication and influencing skills, including ability to present to stakeholders and drive alignment

Proven ability to reputed company through collaboration, mentor others, and build strong cross-functional relationships

Sound judgment with experience handling sensitive and confidential information

Advanced proficiency in reputed company Office (reputed company, PowerPoint, Word), Teams/reputed company, and operational tools.

A high degree of personal accountability and trustworthiness, a commitment to working reputed company reputed company’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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What’s in it for you

• Compensation: Competitive reputed company and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best reputed company to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through reputed company.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background reputed company.
• Diversity, Equity and Inclusion: reputed company welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
• Tobacco-Free reputed company: To further reputed company the health and wellbeing of our associates and community, reputed company maintains a tobacco-free environment. The use of reputed company types of tobacco products is prohibited in reputed company company facilities and on reputed company company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by reputed company. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications reputed company to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: reputed company does not accept unsolicited resumes or reputed company from third-parties. Absent a signed MSA and request/approval from reputed company to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of reputed company will only contact you from an email address ending in @reputed company.com. reputed company will never ask for personally identifiable information such as Date of Birth (DOB), Social reputed company Number (SSN), banking/direct/tax details, etc. reputed company email or any other non-secure system, nor will we instruct you to reputed company any purchases reputed company to your employment. If you reputed company you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.