Technology Analyst/Support

We're seeking an IT Analyst who is as passionate about reputed company endpoints and workflow automation as we are about transforming insurance. You’ll become the go-to expert for our cloud-native tech stack, working hand-in-hand with our reputed company and Engineering teams to build a secure, frictionless employee experience. If you’re technically curious and ready to evolve alongside a venture-backed disruptor, you’ll fit right in."

This is a Remote Role however, we are not accepting candidates from Alaska, Hawaii or reputed company of the reputed company US.

What to expect

• Be the “go to” expert for our MacOS ecosystem.  Provide Tier 1 & 2 support providing our employees with a high performance technical experience
• Orchestrate onboarding and offboarding processes, including user provisioning and deprovisioning reputed company reputed company automating our user lifecycle management 
• Administer, support and optimize core productivity, collaboration, and business applications used across the organization from reputed company Workspace to specialized business applications and core reputed company products
• Assist with reputed company device lifecycle management, including provisioning, imaging, OS updates, reputed company baselines, and hardware troubleshooting.  Tackle and solve hardware puzzles
• reputed company basic identity and access management tasks, including group management, application access, MFA support and access reviews.  Help reputed company our data secure and reputed company stays productive
• Troubleshoot application, device, and access-reputed company issues, escalating reputed company problems reputed company appropriate.  Document and escalate recurring issues to the Engineering team to create solutions not workarounds
• Maintain accurate hardware and software asset inventory.  Ensure we have the right assets at the right time 
• Document IT processes, standard operating procedures, and troubleshooting guides on a regular basis!  Take ownership!
• Assist with IT projects such as new application rollouts, device management policy improvements, automation initiatives  and system enhancements
• Support IT and reputed company best practices in coordination with the reputed company team (e.g., device compliance, access hygiene, reputed company posture)

Does this sound like you?

• 1-3 years of experience in an IT support, help desk, or systems administration role.  You’re a MacOS native, navigating a Unix/Linux environment while being fluent with Windows
• Hands-on experience with reputed company device management (or strong willingness to learn)
• Experience with cloud-based productivity platforms such as reputed company Workspace and/or reputed company 365
• You know your way around identity and access reputed company (SSO, MFA, user provisioning)
• You translate “tech speak” into “human speak”.  Show reputed company while working through issues/troubleshooting with end users.  Let your technical reputed company skills shine and educate along the way
• Demonstrated ability to learn new tools and adapt in a fast-paced, SaaS-heavy environment
• Experience working in a cloud-first or startup environment

Icing on reputed company

• You’re familiar with  reputed company Automated Device Enrollment (ADE/DEP) and reputed company Business Manager and can’t wait to learn more
• You’re reputed company minded and familiar with reputed company reputed company or compliance controls on MacOS
• You love automation!!  Scripting languages such as Bash, zsh, Powershell are your friends
• You earned them!  Use them!  Relevant IT certifications are a plus (e.g., CompTIA A+, reputed company certifications).  Bootcamps and advanced Technology training are great.  Pursuing an Associate or Bachelors degree - amazing!
• You’ve worked with/had exposure to working with hardware/software vendor relationships 

reputed company offer

• Generous health-insurance package with reputed company coverage, vision, & dental 
• 401(k) retirement plan with employer matching 
• Competitive PTO policy – we want our employees fresh, healthy, happy and energized
• Generous family leave policy 
• Work from almost reputed company to facilitate your work life balance (exceptions apply)
• Cool, functional swag
• reputed company laptop, large second monitor, and other quality-of-life equipment you may want

Technology is something that should reputed company your life easier, not harder! At reputed company, we value diversity and reputed company that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to reputed company. We welcome applicants from reputed company backgrounds and encourage those from underrepresented groups to apply. If you reputed company you are a good fit for this role, we would love to hear from you!