Project Coordinator (2nd/3rd Shift)

Snap Install, Inc. is an innovative company focused on developing and executing turnkey solutions for installation needs across various high-demand industries. They are seeking an ambitious Project Coordinator to manage project logistics, facilitate communication between clients and technicians, and ensure successful project execution.

Responsibilities

• Develop a basic understanding of client solutions, products, technologies, and common challenges in order to oversee jobs
• Generate basic quotes and scopes of work for clients
• Build orders in service management system, with an emphasis on consistent accuracy
• Consistently update system with clear, effective notes
• Schedule and coordinate jobs with technicians, effectively addressing scope and price
• Gather all necessary logistical and technical information, and prepare technicians for on-site work
• Monitor job progress, serving as an escalation point and resolving minor barriers
• Confirm, review, and approve deliverables
• Coordinate with manager on escalations
• Close completed jobs, including billing and documentation, and share necessary information back to the client
• Participate in multi-site projects/rollouts
• Understand options to complete project when considering timing, technician skill set, project risks, and margin
• Coordinate with manager to manage and prioritize workload and daily schedule
• Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome
• Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables
• Understand and adhere to standard operating procedures
• Develop initial relationships with technicians, clients, and co-workers that promote effectiveness and mutual success
• Advocate and influence for best outcomes
• Consistently demonstrate Snap's core values: integrity, passion, perseverance, accountability, and innovation
• Occasional local travel, as required
• Perform other duties and projects as assigned and deemed appropriate

Skills

• High school diploma required
• Overnights required
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required
• Strong verbal and written communication skills
• Proficient critical thinking; with the ability to identify problems and formulate decisions independently
• Strong interpersonal and relationship-building skills
• Computer proficiency in the use of email and Microsoft Office
• Ability to obtain detailed knowledge of services and technical applications
• Associate's or bachelor's degree preferred
• Understand the fundamentals of coordinating resources and timeline applications is preferred
• Adaptable
• Well organized, detail oriented and analytical; with the ability to work in a high-volume work environment
• G-Suite and Salesforce experience is a plus

Benefits

• Year-End Discretionary and “On the Spot” Bonuses
• Paid Time Off
• Spontaneous Company Lunches
• Casual Attire
• Free, Independent Financial Advisory Services
• Opportunity for Growth
• Medical and RX Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Critical Illness and Accident Insurance
• Short Term and Long Term Disability
• FSA, Dependent Care FSA and HSA
• Virtual Urgent Care and Mental Health Package
• Paid Parental Leave
• 401(k) Discretionary Matching Program
• Giving Back to the Community
• Performance-Based Rewards
• Sporting Event Tickets
• Company Outings
• Fantasy Football League
• Company Happy Hours

Company Overview