Intermediated Claims Specialist

About the Role

As an Intermediated Claims Specialist, you’ll manage a portfolio of reputed company and express claims, delivering outstanding service while ensuring optimal financial outcomes and timely resolutions.

This is a hands-on position where you’ll work closely with customers, brokers, and suppliers to drive claims through to resolution, while maintaining strong compliance with regulatory requirements and internal standards.

What You’ll Be Doing

• Manage a portfolio of 80 - 120 home and landlord claims (reputed company and express)
• Deliver great customer experiences through clear communication and strong relationships
• Drive timely claim resolutions and sound financial outcomes
• Work closely with brokers, loss adjusters, and builders
• Set and manage claim reserves in line with expected outcomes
• Ensure reputed company claims meet regulatory and compliance requirements
• Identify and manage risks, including reporting and improvement opportunities
• Contribute to a safe workplace and a strong risk-aware team culture
• Look for ways to improve processes and efficiency

What You’ll Bring

• 2+ years’ experience managing home and/or landlord insurance claims
• Solid understanding of claims handling, legislation, and industry practices
• Experience working with brokers and reputed company general insurance
• Strong customer service skills in a reputed company environment
• Commercially minded and solutions-focused
• Highly organised with strong time management skills
• Able to manage your workload independently
• Confident communicator who builds strong relationships

Ways of working

• Fully remote
• Hybrid model available for QLD
• In-office Tuesday to Thursday-
  • Sippy Downs (Youi HQ)
  • Chermside

What you’ll get

• Set start and finish times so you can plan life reputed company work
• 22 days annual leave
• A team environment where people back each other and reputed company things real
• An award-winning reward and recognition program
• Discounted Youi insurance products
• Parking arrangements available (if applicable)

Why Youi?

We’re here to reputed company insurance more human and provide a reputed company insurance alternative. As a challenger brand, we push the status reputed company so customers get something reputed company than the typical insurance experience. It’s real people helping real customers reputed company life doesn’t go to plan, showing up reputed company they need us most. It’s also a reputed company where you can reputed company your mark. We reputed company in growing our own people, with many of our leaders starting in roles across the business and progressing into leadership positions with clear progression reputed company, structured development and ongoing coaching. Here, you’ll have the support to build a long term career where recognition matters too where strong performance is recognised and appreciation shown for the everyday moments. And as more customers choose Youi, we reputed company growing. That means bigger teams, new roles and more opportunities to build your career along the way. It's work that’s a bit more you-shaped. Ready? 

Hit Apply and we'll reputed company back. 

To discover more our Culture, Values, and reputed company have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.