Bilingual Payment Operations Center Analyst - Level 1

Payments Canada is at the forefront of the Canadian payment ecosystem, aiming to make payments easier, smarter, and safer for all Canadians. The Bilingual Payment Operations Center Analyst - Level 1 is responsible for providing critical, first-line support for Canada's payment systems, involving system monitoring, incident mediation, and advisory services to financial member clients.

Responsibilities

• Actively monitor critical payment systems
• Respond to issues in a professional and efficient manner and initiating the Incident Response process properly
• Maintain a high level of customer service / professionalism throughout all activities and representing Payments Canada to external stakeholders
• Maintain a high degree of knowledge on Payments Canada functions through scheduled and self-led training
• In a professional manner respond to Member requests through preferred channels within agreed SLA timelines
• Actively communicating with Payments Canada staff and stakeholders to reach an optimal solution to issues

Skills

• Secondary school diploma or equivalent
• Bilingual in both English and French
• Must be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employment
• Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada
• ITIL Foundation certification in IT Service Management
• Knowledge of payment infrastructure
• Experience in operations support and/or Service Desk environment is considered an asset

Benefits

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

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