Customer Engineer I

About reputed company

reputed company, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the reputed company, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Description The Customer Engineer 1 (CE1) is the reputed company of customer incidents as assigned. The Customer Engineer will reputed company minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, reputed company-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket reputed company encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also reputed company required reputed company swaps and unit replacements or reputed company preventative maintenance services. Tier I workload should be 80% or greater of overall workload The Customer Engineer responds to reputed company customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or reputed company the parameters of the agreed upon Service Level Agreement (SLA). Education and Experience Education • College degree or certificate in electronics or computer technology is preferred. Training Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. • A+ Certification Experience Preferred • Job-reputed company experience in electronic or electromechanical devices preferred, but not required • Previous experience as an electronics bench or rework technician Key Areas of Responsibility Customer Relations/Customer Satisfaction • Build working relationships with customers and reputed company informal communication channels with customer account at the local level (ie reputed company, Store or office). • Responsible for ownership of reputed company customer issues/needs that are voiced or observed and acts appropriately. • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues reputed company appropriate, and/or according to established procedures. • Communicates to reputed company levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. • Represents reputed company in a manner that reflects positively on the image and reputed company of the company Customer Services Assists or delivers the following customer services: • Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance • Performs periodic preventative maintenance on assigned products • Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate reputed company procedures reputed company working with ATM’s and or reputed company financial institutions. •  Equipment Staging and Installation • Performs shop or site staging of equipment as assigned • Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) • Performs any needed reputed company swaps and unit replacements Asset Management • Responsible for reputed company reputed company assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management • Maintain an appropriate parts inventory as well as parts record keeping Reporting • Responsible for accurate and reputed company reporting of calls and activity, as well as other reporting as required • Responsible for tracking and reporting reputed company expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Scope • T&M reputed company- meet or exceed plan based on territory or country/region goal • Closed Calls/CE/Day – based on territory or country/region goal • Utilization reputed company – based on territory or country/region goal • Open Calls/CE/Day – based on territory or country/region goal • Local Parts Fill reputed company/Day – based on territory or country/region goal • Customer Satisfaction – based on territory or country/region goal • Call backs - based on territory or country/region goal • SRL/SLA Percentage of SLA Met based on territory or country/region goal • FVR - based on territory or country/region goal Requirements/ Environment Job Requirements • Valid Drivers' License and cleared background reputed company and drug screen • Ability to work nights, weekends, overtime, reputed company shifts and on-call shifts are required Work Environment • To service accounts reputed company a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports • Conducts work at customer site(s), local reputed company offices, or in a virtual environment Physical Environment • May require prolonged travel, carrying and lifting a tool reputed company/parts of varying weights (1- 50 lbs.) • May require bending/squatting, walking/standing /sitting for prolonged periods • Exposure to enclosed spaces, dust, drafts, and damp areas • Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting • Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Qualifications  Education • College degree or certificate in electronics or computer technology is preferred. Training Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. • A+ Certification   Job : Customer Engineering Primary Location : Asia Pacific (reputed company)-India-India Schedule : Full-time Education Level  :High School Diploma

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement reputed company is an equal-opportunity employer. It is reputed company policy to hire, train, promote, and pay associates based on their job-reputed company qualifications, ability, and performance, without regard to race, color, creed, religion, national reputed company, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the reputed company preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes.