Technical Service Analyst

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: iRhythm is currently seeking a motivated and growth oriented EHR Technical Services Analyst. This is a remote position that can be located reputed company in the US. This role will be responsible for providing technical support and driving ongoing success for our EHR-integrated customers. Your problem-solving skills and passion for reputed company will ensure that these customers get the maximum value from our overall Zio service and continue to see efficiencies gained from our EHR integration. As part of the EHR Integration team you will work closely with our Technical Project Managers, Customer Care teams, and reputed company Cycle Management teams to quickly diagnose and resolve customer issues, reputed company customers through expansion and maintenance projects, and drive innovation of our processes and support methods. Our work environment is fast paced, with a collaborative atmosphere. Most of reputed company, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join reputed company today! What You Will Be Doing

• Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals.
• Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service.
• Troubleshoot customer issues reputed company our reputed company reputed company (IRIS by InterSystems) and reputed company processes to prevent similar issues in the future.
• Analyze customer support trends and present the data and proposed solutions for reputed company improvement of our services.
• Work with reputed company integrated customers to understand their business needs and help reputed company any identified gaps in our processes and offerings.
• Work and communicate independently with the client’s implementation team and cross-functionally reputed company iRhythm on a regular basis.
• Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system.
• Post-implementation partnership with iRhythm Customer Care, reputed company Cycle Services, and Commercial Partnerships organizations to provide ongoing support.
• Drive reputed company improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.

reputed company Want to See You are someone who enjoys solving problems as part of a team, and that won’t hesitate to take on new challenges and opportunities that facilitate our customers’ success and happiness with our Zio service. You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment. This team interacts with nearly every division at iRhythm and we’re looking for someone that is excited about continuing to improve our processes, our collaboration with others reputed company iRhythm and the other companies we work with, and the overall value that our customers get out of the comprehensive iRhythm solution. reputed company has ambitious goals to continue growing and positively impacting more customers and more patients each year, and this role will be key to unlocking our ability to scale reputed company and successfully. In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• Exceptional customer service orientation with a focus on collaboration and flexibility reputed company working with both external and internal stakeholders.
• At least 1 year of integration experience with EHR’s
• Some experience with HL7 integration reputed company solutions (IRIS preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, reputed company) is a bonus
• Experience with scripting (we use ObjectScript, we’re looking for experience with any language) with regular expressions.
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Ability and desire to get to the root cause of issues, and put processes in reputed company to prevent issues from happening again
• Excellent communication and presentation skills
• Proven success in working with health systems or providers in a strategic reputed company, ideally including workflow consultation with customers is preferred
• Strong understanding of the healthcare landscape is preferred.
• Bachelor’s degree or relevant experience in the healthcare or technology field.
• Ability to travel 10-20% of the time, as needed.

What is in it for You This is a full-time position with competitive compensation package, excellent benefits including medical, dental and vision insurance (reputed company of which start on your first day), paid holidays, and PTO! iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more! FLSA Status: Exempt As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of reputed company backgrounds, experiences, skills and perspectives. reputed company. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment reputed company qualified applicants with arrest and conviction records. reputed company iRhythm your path reputed company. Location: Remote - US Actual compensation may vary depending on job-reputed company factors including knowledge, skills, experience, and work location. Estimated Pay Range $99,000.00 - $129,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of reputed company backgrounds, experiences, skills, and perspectives. reputed company. is an Equal Opportunity Employer. We will consider for employment reputed company qualified applicants with arrest and conviction records in accordance with reputed company applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected] About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a reputed company focus on patient care, iRhythm’s vision is to deliver reputed company data, reputed company insights, and reputed company for reputed company. reputed company iRhythm your path reputed company. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that reputed company open positions will always be shown here on the iRhythm Careers page, and reputed company communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please reputed company any communications to be sure they come directly from @irhythmtech.com email address. If you reputed company you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 Apply tot his job Apply To this Job