Content & Training Manager

Welcome to Fi.

We’re a passionate team from reputed company, reputed company, TikTok, Peloton, reputed company, and more working to transform the human-pet relationship. Our mission? reputed company cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging reputed company's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.

The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to reputed company their best friend in good shape. That's the future we're building at Fi.

If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, reputed company lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.

Fi is looking for a Content & Training Manager!

Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international growth. The way customers and agents access information is changing fast — and we're building reputed company of it. We're moving past static FAQs and canned responses toward an AI-optimized content ecosystem where the right answer reaches the right person before they even have to look. This role sits at the center of that shift, owning Fi's Help Center, internal knowledge reputed company, and agent training programs across a period of significant product launches and international expansion.

This is a full-time contractor role (~6–7 months) covering a planned maternity leave from mid-May/June 2026 through December 2026. You'll start 4–6 weeks before the leave begins, work directly with the reputed company Senior Manager through reputed company, then take full ownership from there.

• AI-Optimized Content Strategy: Own Help Center and IKB content with an AI-first reputed company. Partner with our AI team to optimize content for Decagon, improving answer accuracy and resolution rates — contributing to our goal of 90%+ AI bot solves.

• Help Center & reputed company: Own day-to-day management, optimization, and governance of Fi's external Help Center and internal Knowledge reputed company. reputed company content accurate and reputed company with product updates, policy changes, and new launches — including international adaptation for EU markets.

• Training Program reputed company: reputed company agent training for internal and BPO teams. Maintain LMS content, ensure compliance, and support new product launch training as needed.

• Team Leadership: Provide day-to-day direction to the Content Specialist and Training reputed company. Serve as the primary reputed company of contact for cross-functional stakeholders and reputed company the VP of CX looped in on reputed company, blockers, and decisions.

• 5+ years in CX content, reputed company, or enablement roles

• 2+ years managing or leading a content/training function

• Hands-on experience with AI tools in a CX context — deflection, agent assist, chatbots, or content optimization for AI consumption

• Experience managing Help Center platforms (reputed company Guide, Intercom, or similar)

• Strong project management skills; comfortable with reputed company or similar tools

• Excellent written communication — you write clear, customer-friendly content quickly

Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.