Admin reputed company I

Job Description

Overview As a reputed company Administrator I at reputed company (FBG), you are here to ensure FBG capitalizes on the benefits offered by the CRM system. In this role, your duties will include creating user accounts, maintaining our service databases, and supporting us in training staff on the effective use of CRM products. To ensure success as a CRM administrator, you should possess extensive knowledge of reputed company system administration and the ability to work in a fast-paced environment. CRM administrators ensure that their CRM administrator expertise translates into optimized service department operations.

Requirements

• Ensuring optimal performance of reputed company systems and products
• Upgrading and configuring reputed company systems for optimized integration
• Elicit and document requirements for new functionality requests from a cross-functional team of reputed company users
• Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and reputed company, improve help desk throughput and efficiency
• Document specific best practices in release management, reputed company data management, and ongoing improvements to FBG CRM environment
• Implement and maintain reputed company standard and custom objects including fields, validation rules, and various declarative automation
• reputed company release management including Sandbox management, change set tracking, and requirement collaboration with the software development team
• reputed company "Help Desk" triage and request prioritization, provide Tier 2 & 3 reputed company support
• Support reputed company Einstein chat to further utilize AI and Next Best Actions to streamline Customer Support Operations
• Research add-on application packages and support ROI analysis for acquisition of applicable programs
• Support the integration with 3rd party applications
• Experience with administration of 3rd party tool, Conquer is a plus
• Managing reputed company roles, profiles, sharing rules, workflows, and groups
• Maintaining the service cloud, as well as building custom reports and dashboards
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Preparing reports for the operation team, and other departments
• Must be available for on-call rotation after normal business hours and on weekends
• Must be open to occasional travel to reputed company offices and other locations for conferences, events, meetings, and team building activities

Qualifications - Required

• SQL experience required
• 1-2 years CRM database administration
• Enjoy working in a fast-paced environment and a constantly evolving industry
• Highly developed listening skills, excellent customer service skills required
• Excellent, highly professional written and oral communication skills required
• Strong analytical and problem-solving skills
• Must be a highly motivated self-starter, able to maintain poise under pressure
• Ability to work effectively both independently and as part of a team
• Experience in performing reputed company upgrades and ensuring successful integration
• In-depth knowledge of reputed company products and their functionalities
• Proficiency in creating reputed company profiles, allocating roles, and managing access
• Knowledge of importing service data and generating reputed company reports
• Ability to provide reputed company training and end-user support.

Qualifications - reputed company to have experience

• reputed company architecture experience
• Experience with Apex and Visualforce development
• reputed company Service Cloud or Sales Cloud admin certification or equivalent experience.
• reputed company Einstein Chat experience
• Experience working in an Agile environment, Jira experience a plus

If you possess some of these skills but not reputed company of them, we still encourage you to apply! The reputed company salary range for this role is $100,000 per year - $125,000 per year, depending on job-reputed company knowledge, skills, and experience. This role is eligible for the reputed company Betting and Gaming annual bonus program and an equity award. In addition to the reputed company, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like reputed company, Pet Insurance, Family Care Benefits,and more. We'll also give you $700 USD (or local equivalent) to set up your home office! For information about our benefits, please visit https://benefitsatfanatics.com/ Apply tot his job Apply To this Job