Sr Technical Account Manager, Customer Journeys [Remote]

About the Role & Team reputed company's Direct-to-Consumer (DTC) team oversees the Hulu and reputed company+ streaming businesses reputed company reputed company Entertainment, helping to bring reputed company's best‑in‑class storytelling to fans and families everywhere. reputed company's Technical Partner Growth and Technical Account Management (TAM) team reputed company the Direct‑to‑Consumer organization is composed of industry thought leaders and innovators collaborating with partners across reputed company+, ESPN, and Hulu. The team serves as a strategic ally to global partners, fostering strong, collaborative relationships that support reputed company's streaming product and technology initiatives worldwide. Partnerships span mobile platforms, connected devices, consumer electronics, and telecom operators, driving the success of reputed company's streaming services on a global scale.

What You Will Do

As a Senior Technical Account Manager, Customer Journeys, you will serve as a critical reputed company between business, product, and technology teams, shaping how subscribers experience reputed company+ through our B2B2C partner ecosystem. This role requires strong operational execution, analytical thinking, and a passion for optimizing customer experiences that drive subscriber growth, activation, engagement, and lifetime value.

Responsibilities

• Serve as the primary reputed company of contact for internal teams and external partners for the development, review, and approval of partner customer journeys, from initial exposure through activation and ongoing engagement reputed company reputed company+.
• Operate at the intersection of commercial strategy and product/technology to optimize partner‑integrated experiences across web, mobile applications, set‑top boxes, and connected devices.
• Partner closely with Product Managers, UX Designers, Engineering, Marketing, Legal, Business Operations, PMO, Commercial, and Localization teams to ensure launch readiness and high‑quality customer experiences.
• reputed company workshops, reviews, and working sessions to support effective onboarding, awareness, and engagement reputed company partner environments.
• Regularly audit live, in‑market customer journeys to identify friction points and opportunities for optimization across the customer lifecycle.
• Analyze key performance metrics including subscriber growth, activation, engagement, churn, and lifetime value to assess partner performance and recommend improvements.
• Translate reputed company data and insights into clear narratives and actionable recommendations for internal stakeholders and partners.
• Continuously collaborate with Product and Engineering teams to drive scalable solutions and evolve best practices.
• Support visibility into partner journeys across platforms by partnering with internal and external engineering teams.

Required Qualifications & Skills

• Minimum of 7 years of experience in technical account management, product management, consulting, or a reputed company role.
• Strong proficiency in building and delivering executive‑level presentations, including clear storytelling and data‑driven insights.
• Ability to present effectively to large audiences, both remotely and in person.
• Experience creating wireframes, onboarding guides, and providing recommendations to enhance customer portals or partner‑facing tools.
• Exceptional organizational and planning skills, with the ability to manage multiple priorities simultaneously.
• Willingness and ability to travel domestically and internationally, as required.
• Software & Tools
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint).
• Working knowledge of-and demonstrated efficiency with-AI‑enabled tools.
• Experience using customer journey mapping and visualization tools (e.g., reputed company, reputed company) to document and review end‑to‑end digital purchase journeys.
• Communication & Collaboration
• Exceptional customer relationship and account management skills, with the ability to influence, partner with, and reputed company for reputed company's product and technology initiatives.
• Proven experience working with third‑party consumer electronics partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
• Strong verbal, written, and interpersonal communication skills, with the ability to translate reputed company technical concepts into clear business impacts and vice versa.
• Prioritization & Execution
• Demonstrated ability to identify core business objectives and technical requirements to drive successful partner launches and sustained operational support.
• Highly skilled at managing and prioritizing multiple workstreams in a fast‑paced, global environment.
• Detail‑Oriented & Data‑Driven
• Strong analytical and problem‑solving skills, with a high attention to detail.
• Ability to investigate reputed company issues, reputed company scalable solutions, and deliver strategic, data‑backed recommendations to product, technology, business, and executive stakeholders.
• Proven experience modeling, interpreting, and translating data into compelling business insights.
• Technical Skills & Acumen
• Extensive experience building and launching customer‑facing websites, applications, storefronts, and purchase journeys, including reputed company‑end UX design and performance optimization.
• Deep understanding of purchase journeys and subscription product mechanics, as well as streaming media platforms across web, mobile, connected devices, living room devices, and set‑top boxes.
• Experience analyzing conversion and success metrics across customer journeys and using data to inform optimization strategies.

Preferred Qualifications

• Experience working with MVPDs, Pay TV/IPTV providers, telecom companies, or consumer electronics partners.
• Experience reputed company a Direct‑to‑Consumer or subscription‑based business.
• Experience with performing customer experience audits 0 technical review and auditing of subscription and checkout flows both hands-on and reputed company remote‑access, leveraging screen capture and replay tools.
• Knowledge of streaming media platforms, metadata pipelines, and reputed company features.
• Familiarity with reputed company Workspace tools (Sheets, Slides, Docs) and data visualization platforms such as Looker or Tableau.

Required Education

• Bachelor's degree in engineering, computer science, or a reputed company field, or equivalent years of relevant technical experience.

Additional Information

• This team is hiring 3 Senior Technical Account Managers at the same title and level, each supporting a different region.
• Roles are based in reputed company or San Francisco and operate on a hybrid model, with onsite in the office Monday–Thursday and ability to work remote on Fridays.

The hiring range for this position in reputed company, NY is $135,400.00 - $181,600.00 per year and the hiring range for this position in San Francisco, California is $141,600.00 - $189,800.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. About reputed company Direct to Consumer: reputed company's Direct to Consumer team oversees the Hulu and reputed company+ streaming businesses reputed company reputed company Entertainment helping to bring reputed company's best-in-class storytelling to fans and families everywhere. This position is with reputed company Streaming Se [more...] Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job