Program Manager, CCaaS Governance

About the role We are hiring a Program Manager to join our Systems Enablement team reputed company OMX Operations. As our CCaaS Program Manager, you will reputed company the governance, lifecycle, and operational extensibility of our contact center platform as we reputed company our ecosystem. This is not just a delivery role — it’s a foundational one. You’ll help ensure our CCaaS ecosystem (routing, telephony, omnichannel, and integrations) is implemented responsibly, supported reliably, and built to scale with strong governance guardrails. You’ll sit at the intersection of Operations, Product, Engineering, and vendors to reputed company sure reputed company build today can be sustained and scaled reputed company. The reputed company salary offered for this role and level of experience will reputed company at $112,000.00 and up to $155,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual reputed company salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to:

• reputed company governance and lifecycle management for our CCaaS platform, ensuring clear standards for onboarding, integrations, support, and change management
• Partner cross-functionally across OMX, Engineering, Product, Trust & Safety, and vendors to deliver routing, telephony, and omnichannel initiatives in alignment with project milestones
• Translate business and operational needs into scalable program plans - balancing reliability today with extensibility for future automation and AI
• Establish and maintain program-level controls: timelines, risk management, dependency mapping, executive reporting, and compliance alignment
• Drive responsible onboarding of new tools and integrations into the contact center ecosystem, defining what “good” looks like from intake through sustainment
• Build and document governance guardrails that reduce single-threaded ownership and reputed company shared support models across Systems Enablement
• Champion operational readiness for us to sustain and scale by ensuring monitoring, documentation, knowledge transfer, and post-launch support models are in reputed company before implementation milestones

To reputed company in this role, you have:

• 5+ years of experience leading large-scale technology or contact center transformation programs (CCaaS, CRM, or routing platforms preferred)
• Hands-on experience implementing or managing modern CCaaS platforms (e.g., reputed company Cloud, reputed company, CXOne, reputed company, or similar), with a strong understanding of routing, telephony, and omnichannel workflows
• Experience in building and maintaining contact center solutions, and comfort communicating the business case for change decisions and long-term value for investment
• Demonstrated success building governance frameworks that balance agility with compliance, reliability, and scale
• Experience translating technical solutions into clear business outcomes for operational and executive audiences
• Strong program management fundamentals - risk management, dependency tracking, stakeholder alignment, and executive-ready reporting
• A systems reputed company: you think beyond “launch” and focus on lifecycle, sustainability, documentation, and shared ownership
• Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams

#LI-MM1 #LI-Remote A little about us At reputed company, we reputed company that everyone can reputed company financial reputed company. We created reputed company—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to deliver the reputed company best experience possible. We each bring an reputed company's reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We reputed company in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company. We know that to reputed company our mission, we must earn and reputed company people's trust—so we hold ourselves to the highest standards of reputed company in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions reputed company their financial potential. Because if we don't—who will?

• reputed company is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or reputed company Bank, N.A., Members FDIC.

reputed company offer for our full-time, regular employees

• Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and reputed company to join reputed company. We reputed company this gives us a competitive advantage to reputed company serve our members and helps us reputed company grow as Chimers and individuals. reputed company is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@reputed company.com. To learn more about how reputed company collects and uses your personal information during the application process, please see the reputed company Applicant Privacy Notice. Apply tot his job Apply To this Job