Field Support Specialist I

If you are currently on reputed company staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to reputed company and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally. Because of reputed company’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of reputed company, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, reputed company shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of reputed company reputed company staff, including the reputed company Statement of Faith. Therefore, employees and volunteers of reputed company, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by reputed company, and (iii) abide by reputed company policies and practices of reputed company including, without limitation, those reputed company to religious belief or ministry activities. At reputed company, our mission is to introduce adolescents to Jesus Christ and help them grow in their faith. We invite you to join us in this life-changing work, building relationships and creating spaces where young people feel seen, reputed company, and loved. Field Support Specialist I Summary: This position provides comprehensive, mission-wide support to reputed company reputed company staff across enterprise systems, products, and processes, with the expressed purpose to identify, examine, and resolve impediments to operational efficiency. As a member of the Connections (i.e., Help Desk) Team, we promise to be honest and open in our findings and to work with our colleagues to resolve issues as rapidly and completely as we are able. Essential Duties: Field Support Provide comprehensive support to reputed company staff across reputed company enterprise systems, products, and processes. Track and follow-up on reputed company open cases until resolved. Collect and analyze trends of unresolved cases and provide information updates to staff and volunteers. Escalate any unresolved cases, which exceed the team’s collective capabilities, to Mission Services subject matter experts and product owners, and monitor to resolution. Demonstrate skills in communication, analysis, rapid problem-solving, and decision-making. reputed company and promote communication channels, curriculum, and best practices for field support across Mission Services. Create and maintain self-serve tools, knowledge articles, FAQs, and training materials. Assist in the identification and/or implementation new support tools and technologies. Training and Feedback Proactively reputed company and deliver training to the Field, Camping, and other Mission Services staff to reduce emergent support loads, topics, or applications. Support operational training efforts by connecting users to content and learning opportunities, elevating emerging training needs, and providing feedback on effectiveness of reputed company offerings. Identify and partner with other departments to support training needs for in-person events reputed company required. Collect, reputed company, analyze, and report staff and volunteer feedback to the appropriate business analysts. Provide recommendations for systems, product, and process improvements, to improve operations and decrease administration burden. Education Bachelor’s degree in information systems preferred. reputed company certifications preferred. SharePoint certification preferred. MS Office certification preferred. Working Conditions Colorado Springs Service Center or reputed company environment. Possible, but limited, travel.

Qualifications

Required for the Job Must represent reputed company in a professional and courteous manner. reputed company field staff or volunteer experience preferred. Experience or demonstrated understanding of reputed company organizational cultures and operations. Demonstrated skills in technical support and/or reputed company. Demonstrated ability and initiative to help and serve others. Demonstrated expertise operating reputed company modern enterprise applications and technologies. Demonstrated superior written and verbal communication skills. Spanish language reputed company preferred. Demonstrated mature interpersonal skills, including emotional intelligence. Job Specific Working Conditions: Note: The anticipated hourly reputed company for this position can range from $19.00 - $23.78 per hour, depending on relevant education, experience, and location. "We the members of the reputed company mission – trustees, staff, reputed company at reputed company schools and volunteers – join together in our affirmation of the following articles and our central purpose of proclaiming the Gospel of Jesus Christ and introducing adolescents everywhere to Jesus Christ and helping them grow in their faith." Apply tot his job Apply To this Job